Hi Rich thanks - I know that I am taking a risk here but what else can I do?
The initial oversubscription issue my area was reported on 11 Dec and no solutions so far. I spare you my BQM chart that is awful.
My upload speed during working time is 0.1Mbs - which makes it impossible to make VoiP calls (Ms-Teams calls).
I tried to call VM but their call centre but wait and wait - no response.
I am WFH and stressed out I am losing business because ppl cannot hear me talking. MS-Teams only needs 100kb/sec but there is always some background process in my laptop that consume some peaks of broadband to say 300kb/sec - I don't have admin rights on my work pc hence I cannot kill those processes (VPN tunnelling, sys and minor things). Not to mention that my upload should be 5Mbs ..
It's only slightly better when I call EST ppl early afternoon, but then get worse when I call PST ppl.
VM network was designed for cable TV which fits well download speed. It was not designed for make calls - this is the reason why upload speed is so poor.
FTTC internet is based on old telephony with bi-directional voice, that's why upload speed is much better.