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How to tell someone if a real VM technician?

When someone asks you to PM your data to try to solve issues, how do you tell they are real VM technicians and not someone who just added a VM picture to their profile?

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Re: How to tell someone if a real VM technician?

they will have the team and the virgin logo on the side of their name 


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Re: How to tell someone if a real VM technician?

We tag our tech id to your post and we have a little virgin logo next our names.

We also have a little signature at the bottom of your posts telling you about us being technicians working on here.

I hope this helps

Zoe


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Re: How to tell someone if a real VM technician?

Hi @audetto74 , 

It will say Forum team next to their name and they have a little virgin media logo.

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Re: How to tell someone if a real VM technician?

Ok, was just checking. Thank you.

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Re: How to tell someone if a real VM technician?

Hi,

Simple.

(once Mods view and authorise this you can view my images)

If they are a Technician working from home (although there can be a delay for this badge) they will have this appear at the bottom of their messages.

Harvey_H_0-1587802929388.png

Additionally any Virgin Media Staff will have the Logo before their name as well as a forum tag saying "Forum Team"

Harvey_H_1-1587802995390.png

 

 

Hope this helps.

 

 


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I am a Service Field Technician at Virgin. However, all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such.

 

 

 


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Re: How to tell someone if a real VM technician?

Wow. Like a bunch of vultures we are on posts all jumping to them haha.


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Re: How to tell someone if a real VM technician?

Hi, 

Just so you have an example, you can see next to my name a small Virgin media logo, this designates currently serving Virgin media staff members here on the forum. It will generally also say 'Forum Team'

There are currently many technicians working from home, including myself, as well as the Forum team themselves. You may have been asked for account details in order to investigate any issues you've been having. Please only share this information privately with members of the Forum with this designation next to their name. Never share your information publicly on the thread.

Hope this clears it up for you and please message me if I can help any further.

Dom 


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Re: How to tell someone if a real VM technician?

@audetto74 

I have to say, well done for actually thinking about this and asking the right questions. If only more people would give a little more thought to security and privacy, we'd all be much better off.

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Re: How to tell someone if a real VM technician?

pictures have to be approved. Only vm staff get a logo approved.
Plus the forum rank is Forum Team. This is set by the forum manager and people can't change this

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