Just so you have an example, you can see next to my name a small Virgin media logo, this designates currently serving Virgin media staff members here on the forum. It will generally also say 'Forum Team'
There are currently many technicians working from home, including myself, as well as the Forum team themselves. You may have been asked for account details in order to investigate any issues you've been having. Please only share this information privately with members of the Forum with this designation next to their name. Never share your information publicly on the thread.
Hope this clears it up for you and please message me if I can help any further.
Here to help! I'm a technician helping out whilst working from home. Find out more