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How much longer until this is fixed please?

Rwilliams100
On our wavelength

I have been experiencing T3 timeouts for the past 2 weeks. When i use the service status checker, it says no issues but then when I run it for broadband, it tells me there is an issue and its being worked on. 

Rwilliams100_0-1677083215350.png

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14960000043512064 qam1
24309993742.8512032 qam2
32360014643512016 qam5
43010000642.8512032 qam4
53659995042.8512032 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA00350
4ATDMA0000
5ATDMA0010

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11387500005.138256 qam1
21467500005.538256 qam2
31547500005.338256 qam3
4162750000538256 qam4
5170750000538256 qam5
61787500004.838256 qam6
71867500004.538256 qam7
81947500004.138256 qam8
92027500003.738256 qam9
102107500003.238256 qam10
112187500002.938256 qam11
122267500002.538256 qam12
132347500002.738256 qam13
14242750000338256 qam14
152507500003.538256 qam15
162587500003.738256 qam16
172667500003.938256 qam17
182747500003.438256 qam18
192827500003.438256 qam19
202907500004.338256 qam20
212987500005.838256 qam21
223067500006.138256 qam22
233147500006.940256 qam23
243227500006.638256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6100
2Locked38.62920
3Locked38.9280
4Locked38.6330
5Locked38.6300
6Locked38.6250
7Locked38.9210
8Locked38.9220
9Locked38.9150
10Locked38.6190
11Locked38.6250
12Locked38.6290
13Locked38.6490
14Locked38.6330
15Locked38.9180
16Locked38.6220
17Locked38.6300
18Locked38.9280
19Locked38.9480
20Locked38.9330
21Locked38.9270
22Locked38.6160
23Locked40.3300
24Locked38.9440
1 REPLY 1

Ayisha_B
Forum Team
Forum Team

Hi @Rwilliams100 👋,

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you've been having some issues with your service. I appreciate it isn't ideal. 

Checking things this end, I can see your area is impacting by an outage. The details are as follows:

Outage Type: Fault

Description - Virgin Broadband and Virgin TV || Network issues might be affecting TV and broadband services at the moment.

Remedy Number - F010501978

Estimated time of fix - 28 FEB 2023 12:00

Our engineers are working on this. 

Thank you

 

Ayisha_B
Forum Team

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