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How do I report a broadband fault?

I had a call from an engineer yesterday, after a two hour wait in the "message us" chat function. After sending him some pix he told me to report a fault on the message function to get an engineer booked to fix. I have been in that chat box for nearly 24 hours now. 

I completely understand the exceptional circumstances, but I just want the fault reported and there's nowhere to do this.

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Re: How do I report a broadband fault?

Hi,

Whats your account number and area ref? please send it to me in a PM and I can have a look for you.

Thanks, Chris





To PM just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public

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