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How do I apply for a WiFi pod

Manorhouse1
Joining in

I've done a home speed test and Im getting poor Connection upstairs, I'm a volt member, but trying to navigate to the place to order a WiFi pod was impossible 

1 ACCEPTED SOLUTION

Accepted Solutions

jbrennand
Very Insightful Person
Very Insightful Person

See this

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Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

See where this Helpful Answer was posted

18 REPLIES 18

jbrennand
Very Insightful Person
Very Insightful Person

See this

-----------

Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

steverocker
Joining in

dear VM team,
I also do not have any connection in my bedroom, so I would like to ask too for at least one WiFi pod.

Chris_W1
Forum Team
Forum Team

Hi Manorhouse1, thanks for the message and welcome to the forums. 

I am sorry to hear that you have had issues when ordering the pods and will send you a private message so that this can be looked into. 

^Chris. 

Hi steverocker, thanks for the message and welcome to the forums. 

I am sorry to hear that you have been unable to order the pod and will send you a PM so that this can be looked into. 

Kind regards, Chris. 

 

Chris_W1
Forum Team
Forum Team

Hi Manorhouse1, thanks for the PM 

I am glad to see that this is on the way to becoming resolved and let us know how it goes

Chris 

Steve062
Joining in

I joined virgin broadband yesterday. The signal is great at the front of the house but very poor at the rear. I have done room tests and need pods but similarly cannot see how to order them. It is not coming up on the virgin connect site.

any help would be appreciated.

Hi Steve062, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the order and will send you a PM so that this can be looked into further. 

Kind regards, Chris. 

Hi. Unfortunately I have not received a PM from you regarding the pod as promised.

can you help?

Pod received, installed and signal good in all rooms now