@DamnFrusttrated wrote:
I've been reminded that I'm using a powerline adapter
1) VM customer service is indeed dreadful there's nothing we can do to change that. However, there's a lot of experience in this forum that can help if you'll bear with the questions.
2) Powerline adaptors are notorious for offering a massive range in real world performance, from "exactly what the customer hoped for" through to "Kcufing useless tabdars pile of tish, doesn't do a loobyd thing!" This on its own might be the entirety of you problem, part of the problem, or none of the problem.
3) Your speed problem can be solved, and whilst there's lots of moans in this forum that's because it's a help forum nobody comes here to say what a fab connection they have.
4) When it's working as intended, a VM connection delivers fast and acceptably reliable broadband. When things go wrong there's a methodical series of steps that Roger_Gooner is starting you off on, where he's trying to eliminate possible causes, and then work from that to see at what point things go wrong. When we've identified the cause, we can suggest options to improve things, those options will vary depending on where the problem sits. Sometimes the problem is yours to fix (eg by buying your own wifi mesh system or renting VM's pods), sometimes it's a noise or power problem on the broadband connection that's VM's to fix, and sometimes it requires more kit that's available free from VM to customers on certain contracts.
5) Sometimes the fault finding can take a while and involve dabbling in things you might feel are too techy for you. Don't be put off, the contributors here will walk you through - if you don't understand then say so, and they'll explain.
