Menu
Reply
Willtolive-Lost
  • 3
  • 0
  • 0
Joining in
210 Views
Message 1 of 2
Flag for a moderator

How can I speak to a human to resolve my numerous issues?

I have been attempting to speak to a human for the last few months. I have been on hold for 1hr 52mins only to be cut off! I have been via chatbot, facebook which got me a contact! I did as requested and contacted the number...No one got back to me. As with most of us during Covid19, now looking for alternatives to keep an income. I am trying to study and launch another business arm, online. i upgraded to 500mb and I know we can range FROM 300mb, but we are lucky to get 270mb! The fact that me, my wife, and my two children are all attempting to use the internet should not be an issue with the contracted/guaranteed level I am paying for! I would say that this could be disputed by many!

0 Kudos
Reply
gary_dexter
  • 30.36K
  • 1.88K
  • 4.03K
Alessandro Volta
202 Views
Message 2 of 2
Flag for a moderator

Re: How can I speak to a human to resolve my numerous issues?

Over a wired or wireless connection?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply