Virgin Media Community

[Liquid_Len]

Hi all,

I am, apparantly, on 100mb internet connection. However, my speed regularly drops to below acceptable. Is there any way of guaranteeing a stable connection?? Or is the only option to leave Virgin. Oh, I do not want to keep rebooting my router. If this is the only answer, can Virgin not do this automatically when I am asleep?

Thanks,

Len

[Client62]

That does look low.

Use the link below to speed test the VM service to the Hub.   Once the test starts click on : Run full test  so you see all the stats.

In this test, the speed at the Hub should reflect your service rate.

https://www.samknows.com/realspeed/

[Liquid_Len]

Thank you for the link, here are the results.

[Adduxi]

Looks like VM are providing the 100Mb to your router, and the issue is with your device.

Are you testing over a cable or wifi.  Note VM only guarantee wifi speeds of 20 Mb.https://www.virginmedia.com/help/wifi-max

[Liquid_Len]

Hi Adduxi,

Thank you for your reply. So, if I am reading you correctly, I am better of finding a supplier who can provide me with 20mb over wifi for as cheap as possible. It's been years since I ran my internet over LAN & I don't really fancy having a hard wired hub in every room (with everyone trailling cables around) just to get the speed I thought I was going to get.

It's off to USwitch to see who is cheap as chips! Thank you for your help all those that responded.

Len

[carl_pearce]

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@Liquid_Len wrote:

Hi Adduxi,

Thank you for your reply. So, if I am reading you correctly, I am better of finding a supplier who can provide me with 20mb over wifi for as cheap as possible. It's been years since I ran my internet over LAN & I don't really fancy having a hard wired hub in every room (with everyone trailling cables around) just to get the speed I thought I was going to get.

It's off to USwitch to see who is cheap as chips! Thank you for your help all those that responded.

Len

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What device are you using?

[jbrennand]

And what Hub model is it?

Have you tried splitting the SSID into one for 5GHz and one for 2.4GHz and connecting just on the faster 5GHz frequency?

See this re wifi

https://www.virginmedia.com/help/wifi-max

[Liquid_Len]

Hi Carl,

Do you mean the device to connect to the router? I you do, itis a laptop.

Thanks,

Len

[Liquid_Len]

Hi jbrennand.

It's a HUB 3.0. I did have the wifi split into 2.4 and 5.0 ghz  (to add wifi bulbs), but when I ran the Virgin Connect app it said that I would have better performance if I joined them back as one, a task that it performed automatically for me.

Thanks,

Len

[carl_pearce]

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@Liquid_Len wrote:

Hi Carl,

Do you mean the device to connect to the router? I you do, itis a laptop.

Thanks,

Len

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What make and model?