I am getting horrendous ping spikes. I was wondering if anybody else is experiencing these problems in the Edinburgh area? It makes playing games online unplayable. This is the first time i have experience such an issue with Virgin Media.
Could somebody link me to where a can raise a support request?
Where are you seeing and measuring these ping spikes?
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The connection is very intermittent sometimes hitting 2500ms and jitter of 900ms and then sometimes being alot more acceptable 17ms median and jitter of 6ms. This is very observable when gaming with lots of stuttering and freezing. Very unplayable. I am surprised its so bad to be honest. I've tried it this morning and again I am experiencing exactly the same thing.
Is there a better way of measuring ping pikes? If you could recommend that would be great.
Welcome to our Community Forum and thanks for posting. I've had a peek at your network details and cannot see any issues or errors. Can I ask whether the ping issue occurs when you're just gaming? What about other games on other servers? Please give us more details as I cannot find any errors with the details I can see.
Thanks for getting back to me. Unfortunately I am experiencing this issue again. Large intermittent ping spikes on the wireless connected devices. What could the possible cause of this be? Is there something I could alter in the router settings to improve this?