Hmph Come on Virgin Really

[TonyM]

What the hell? this is now a week

Since local works and a reboot as per instructions!!!!  Smells of a lazy engineer in the Street cabinet!

[jbrennand]

So 511 Mbps down - is that on a wifi connected device or an ethernet cable connected one ?

If wifi... as it states above.   "to the Hub4"  and that Hub is only wifi4 - then that will be about the max you can get. To get more on wifi you need wifi6 equipment - the Hub5 is wifi6 - or source your own

[risc19]

SNR is too low.

You have noise on the line.

[TonyM]

No it’s hard wire with A cat 7 1.5 metres   So should getting around the 1 Gb that I was until a week ago

[jpeg1]

If you're getting 1146 Mbps into the Hub, there's nothing wrong with the street cabinet.  The problem is elsewhere. 

[TonyM]

I am not getting Sam know the left is the Modem setting the right is the real speed! 
Wakey wakey Virgin Staff 

waiting for a constructive reply

[cje85]

The SamKnows speed is the speed being delivered to be your hub so and confirms the hub is receiving the correct speed.

What happens after that is down to your own set up and problems can be a caused by WiFi interference, Ethernet cable issues, software/hardware issues on a PC and countless other possibilities.

[unisoft]

Snr too low and put of spec. This will mean erratic broadband and latency.

The figure is correct to your hub, but because of low snr, at other times it may dip due to increased noise and the figure to the hub could be much lower at another time.

It looks like hub to pc issue for the result published there at time of testing though.

[John_GS · Accepted solution]

Hi TonyM

Thanks for posting and welcome back to the community.

Apologies for the lower than expected speeds. You do have low SNR on the downstream channels, I am going to send a tech out, so will PM you now to confirm some details

Best wishes,

[John_GS]

Hi @TonyM

Thanks for joining me on PM and confirming everything is now as it should be. Just re-checked the levels and all fine here.

Please do pop back if you need further assistance.

Best wishes,