High ping, drop outs, slow down speeds on 500mb line
Hi, I'm in area code 20. I'm having major issues with constant drop outs. This is with a wired connection and WiFi. About 10 times a day the Internet connection just fails. It's even done it while writing this post!
I am paying a high monthly fee for a 500mb line. I'm also getting very erratic ping response times, and greatly varying down stream speeds ranging from 30mb to 180mb, no where near 500mb.
I have tried the following :-
Full reboot of all devices
Changing ethernet cables
Changing super hub 3 into modem mode and using a different router
My wife and I are trying to work from home and the constant drop outs, and network spikes in speed is proving a big problem.
Re: High ping, drop outs, slow down speeds on 500mb line
22-04-202008:44 - edited 22-04-202008:51
OK, so a new super hub 3 was sent out, which was great so thanks for that @C_Butcher86.
After hooking it up it applied a software update, then rebooted, all good.
Once ready I ran another speed test and the download speed is now hovering around the 500mb mark as expected, all good.
BUT, I still seem to be getting ethernet drop outs, and the router requires rebooting to fix it. AND,my latency is still much higher than it should be (around 40ms)
I thought I would try it in Modem Mode, and use my own router, but the option in the Hub settings is missing. It was there in the previous hub menu. After some research it seems when you get a new hub, the IP range assigned to it is both IPv4 and IPv6? Apparently I need to contact Virgin to ask you to switch IPv6 off, then a reboot of the hub should enable the Modem Mode again. Can someone please help with this?
This is still affecting our ability to work from home, I'm unfortunately I'm going to be forced into switching providers if this cant be resolved soon, all this messing around is simply unacceptable, especially when I pay a large amount a month for whats supposed to be the best Internet provider.
Im going to post my router logs in the next post.....