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RyZe_Misty
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High ping and slow speeds when wired.

Im using ethernet and getting terrible latency and speed issues, I would be sitting in Discord and my ping would be around 50 ms (which it isn't meant to be by the way) which is tolerable but then it spikes up to 1000-4000 all of a sudden. This happens in games aswell.

In terms of speed, getting 50 down and 10 up instead of 200 down and 20 up.

I've done everything to make sure this isn't on my end, I've ordered new ethernet cables and powerline adapters to try and iron out the problem but it's still occuring.

Would appreciate some help, I'll post the downstream, upstream and network log stuff below the post because it wont let me post it here for some reason.

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RyZe_Misty
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Re: High ping and slow speeds when wired.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000005.538256 qam1
21470000005.538256 qam2
31550000005.338256 qam3
41630000005.138256 qam4
5171000000538256 qam5
6179000000538256 qam6
7187000000538256 qam7
81950000004.938256 qam8
92030000004.538256 qam9
102110000004.138256 qam10
112190000004.138256 qam11
122270000004.338256 qam12
132350000004.338256 qam13
14243000000438256 qam14
152510000003.938256 qam15
16259000000438256 qam16
172670000004.338256 qam17
182750000004.538256 qam18
192830000004.838256 qam19
202910000004.538256 qam20
212990000004.638256 qam21
223070000004.638256 qam22
233150000004.638256 qam23
243230000004.638256 qam24

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.63140
2Locked38.61710
3Locked38.61680
4Locked38.61490
5Locked38.91640
6Locked38.61420
7Locked38.61400
8Locked38.61240
9Locked38.61310
10Locked38.61500
11Locked38.91260
12Locked38.91300
13Locked38.91000
14Locked38.61740
15Locked38.91200
16Locked38.61540
17Locked38.936814
18Locked38.91490
19Locked38.91180
20Locked38.91520
21Locked38.919661
22Locked38.61160
23Locked38.91450
24Locked38.915614
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RyZe_Misty
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Re: High ping and slow speeds when wired.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13939991842512064 qam9
24620000042.8512064 qam6
36030000044512064 qam4
45370000043.3512064 qam5

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0010
4ATDMA0020

 

Network log

Time Priority Description

30/05/2021 16:15:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2021 01:14:18ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 14:24:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 08:48:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2021 17:17:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2021 18:45:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2021 16:34:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 08:26:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2021 22:36:8ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 19:25:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 19:53:9Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 19:39:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2021 09:34:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 14:30:1ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 10:49:34Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2021 22:38:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2021 16:04:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 03:49:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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RyZe_Misty
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Re: High ping and slow speeds when wired.

I should also say that the errors in the network log of incorrect password and stuff for the router, is because the routers password randomly stopped working so I had to factory reset the router so maybe it's the router acting up thats causing all of these issues.

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RyZe_Misty
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Re: High ping and slow speeds when wired.

Also, done a ping test from my router to www.google.com and the results were interesting to say the least.

PING www.google.com (142.250.178.4): 64 data bytes
72 bytes from 142.250.178.4: seq=0 ttl=115 time=10.000 ms
72 bytes from 142.250.178.4: seq=1 ttl=115 time=10.000 ms
--- www.google.com ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 10.000/10.000/10.000 ms

Making me think that the router may be at fault here.

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Ashleigh_C
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Re: High ping and slow speeds when wired.

Hi there @RyZe_Misty 

 

Thank you so much for your post to our community forums and I am so sorry to hear you are having this issue! 

 

I have had a look at your account and I cannot see anything on our end that may be causing this issue. Can I ask if you only experience this problem on your games console or is it on all devices? Also is it only one specific game? 

 

Thank you. 

Ash_C
Forum Team



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RyZe_Misty
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Message 7 of 17
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Re: High ping and slow speeds when wired.

It's happening on all devices it seems, and it happens on every game. I've noticed that the ping goes between 30-40ms on some days and others 50-100+ and sometimes it spikes to over 3000
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Akua_A
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Re: High ping and slow speeds when wired.

Thank you for your response @RyZe_Misty

 

How are your devices connected via ethernet cable or via WIFI? Do you experience the same issues across both types of connections? Have you also tried rebooting your device to see if the issue persists? 

 

Thanks, 

Akua_A
Forum Team



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RyZe_Misty
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Message 9 of 17
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Re: High ping and slow speeds when wired.

My PC is connected through an ethernet cable, the other devices however are connected through wifi. The issue persists on both types of connections and reboots do nothing to resolve it.
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RyZe_Misty
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Re: High ping and slow speeds when wired.

Here's a BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f2ece38a504338db5236ab6295dc75e177fe537a
 

Also the issue died down for a while however it's starting again today

RyZe_Misty_1-1622892057999.png

 

 

 

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