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HeatherE
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High packet loss since yesterday evening 10pm

Welwyn Garden City / AL7

When I check my account it says there are no known issues in the area.

Here's the broadband quality monitor - the 100% packet loss this evening (Saturday) was me restarting the modem so ignore that spike, but you can see the general quality and it's been this way since 10pm Friday. Is this likely to be a problem in my area?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f183769e2f7c67ce9f0b1dbc42a35c3485...

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HeatherE
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Re: High packet loss since yesterday evening 10pm

In case this is helpful...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11470000006.540256 qam2
21390000006.538256 qam1
31550000006.340256 qam3
41630000006.140256 qam4
51710000006.140256 qam5
61790000006.340256 qam6
71870000006.340256 qam7
81950000005.940256 qam8
92030000005.840256 qam9
102110000005.840256 qam10
112190000005.540256 qam11
12227000000540256 qam12
13235000000440256 qam13
142430000003.438256 qam14
15251000000340256 qam15
16259000000438256 qam16
172670000004.840256 qam17
182750000005.540256 qam18
192830000006.340256 qam19
20291000000640256 qam20
212990000006.840256 qam21
223070000006.840256 qam22
233150000006.840256 qam23
243230000007.440256 qam24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.350
2Locked38.950
3Locked40.360
4Locked40.360
5Locked40.3170
6Locked40.3200
7Locked40.3180
8Locked40.3170
9Locked40.9110
10Locked40.380
11Locked40.950
12Locked40.3120
13Locked40.3120
14Locked38.900
15Locked40.370
16Locked38.970
17Locked40.3120
18Locked40.990
19Locked40.370
20Locked40.300
21Locked40.3180
22Locked40.340
23Locked40.300
24Locked40.3190
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HeatherE
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Re: High packet loss since yesterday evening 10pm

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12579985644.5512016 qam6
23260009745512016 qam5
33940000043.8512032 qam4
44620000045512032 qam3

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0092

 

Network Log

Time Priority Description

03/07/2021 21:24:40noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:24:35Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:23:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:23:20criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:22:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:22:0criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:20:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:20:41criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:19:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:19:21criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:16:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:16:41criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:08:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:08:42criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:00:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 21:00:42criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 20:34:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 20:34:5criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 20:15:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 20:15:7criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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HeatherE
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Re: High packet loss since yesterday evening 10pm

As suddenly as the problem started it seems to have gone away again as of about 4am. Hopefully it stays gone. Very irritating to keep finding "no problems detected" on all the diagnostic tools on the VM website when the BQM graph looked like that though!

4th July BQM graph with the dropped packets disappearing at around 3am and the ping coming back down at 4am:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/34b117e8002f7c0714a79152722aad1d65...

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EnriquoPablez
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Re: High packet loss since yesterday evening 10pm

Having the same issue, since Friday night/Saturday morning. Every 20 or 30 seconds my packet loss spikes to ~30%. This is unworkable, as I spend a lot of time streaming my desktop, and it cuts out every 20 seconds due to the insane loss. This happens on my wired desktop machine, and my WiFi laptop, with the same rates of failure.

The VM diagnostic page keeps coming back saying it's an invalid link about 2/3rds of the time, then working the rest of the time. When I go to it it says no known problems in your area, then when I eventually manage to run the test, it says there's a problem in your area, hah. Hopefully this resolves itself like it did for Heather, but I am still experiencing it for now...

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lotharmat
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Re: High packet loss since yesterday evening 10pm

@EnriquoPablez - You'd be best starting your own thread!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Hayley_S
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Re: High packet loss since yesterday evening 10pm

Hello @HeatherE.

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry to see you are having dropouts recently.

 

I can see from your BMQ chart that there is something we need to investigate, just before we do can you please do a pinhole reset for me? Do you use a 3rd party device?

 

Look forward to hearing back from you.

Hayley
Forum Team



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