I pay for 500mb/s but rarely get that, basic work video calls regularly struggle when nothing else is connected but a few devices like ring doorbell or indoor security cam.
ran diagnostics by logging into the router and every single device says poor signal strength and to move closer to router - even though some are about 2 feet away.
engaged Virginmedia on Twitter who advised using thinkbroadband to do a line quality check. Couple of graphs are attached. Have gone back for to the Twitter account for help but have just been continually blanked for days now even though I see them responding to other queries,
Any advice at all from anyone? Tried boosters etc but a number of the connected devices are in the same room as the router and still getting “poor signal strength”.
Weird thing is no one was even around until midday on Saturday and still latency shot up,
during the weekdays it’s horrendous. We do anything particularly demanding, no massive downloads or anything. For the most part just trying to work remotely on Microsoft teams.
Yes, it's you and all the million others working at home on Teams etc that are causing the system overload. Virgin Media is a residential service primarily for downloading and was never designed for that sort of use. It's actually the upstream that is causing the hits.
Are we saying then that you can’t have a couple of conference calls concurrently or have a working sky mini box during the day at all?
No, I didn't say that - you did.
What I have said is that the network is being used in ways that it was not designed to be used. If you look at the service you signed up to, you will see that it is configured for a much lower upstream speed than the downstream speed. This is because the predominant use was for downloading video and games. With many users now using two-way video, that balance has changed.
Like all of us, you can use the network in the way you want. But again like all of us, you can either put up with what you get or find another network that better serves your needs.