My VM has been rock solid and reliable for the past 3 years, currently on VM350, always hitting 350-380 average with sub 20ms pings to pretty much all UK/EU based hosts and there has never been any congestion issues in my town etc. VM Hub is in modem mode connected up to a full suite of UniFi gear
2 nights ago whilst playing CSGO my ping rocketed and caused major lag so I had to come off, and noticed my pings to the likes of 188.8.131.52 or 184.108.40.206 or 220.127.116.11 were on average 20-60ms with frequent spikes of 200ms+ - rebooting the VM Hub and all my kit made no difference, so I enabled a TB Monitor and pretty much since every night around 5pm until around 11pm my latency just goes through the roof, to the point I cant play CSGO, the lads can't play Fornite or FallGuys because of the lag - I cant tell you how mad the kids get!!! A few mates in the next village dont have issues so I assume there is no issue in the town itself. I am aware that Gig1 is now available in my area so i'm not sure if that's causing issues or there has been a huge uptake in customers in my area?
Here is my TBQ from today
The 2.00am to 8.30am packet loss appears to be because I was issued a new IP so I assume the connection was reset. As you can see, at 5pm all hell breaks loose and is pretty consistently bad until around 11pm.
Can someone check if there are any issues in my area? My area ID is 14
The Hub is always in modem mode, I use my own router/access points. Wireless is disabled and all devices other than my computer itself is hard wired in - it makes no difference internally what I change - seems fundamentally something outside my internal infrastructure.
I doubt that very much, my IP has changed 2-3 times over the past week from VM which suggests there is an issue somewhere as their leases arent that low. Secondly, as I mentioned previously I run UniFi gear with enterprise level firewall (IDS/DPS), which would highlight any high volume of incoming traffic and actually alert me and there is no evidence of this.
Anyone from Virgin Media willing to help and offer input please?
I will escalate for VM to take a look at your connection - keep checking back here.
In the meantime can we see some Hub data. Dont log in just click on the “router status” icon and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from theDownstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read but DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button a second time).
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.