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MrSlowInternet
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High latency - BQM and level posted within

Seems to kick off at peak times, but I never remember it being as bad as it has been for the last few weeks. Below image is what it is like every day.

MrSlowInternet_0-1640030251214.png

 

Item Status Comments

Acquired Downstream Channel (Hz)
282750000
Locked
Ranged Upstream Channel (Hz)
53699969
Locked
Provisioning State
Online

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12827500006.640256 qam19
21387500007.640256 qam1
31467500007.440256 qam2
41547500007.440256 qam3
51627500007.540256 qam4
61707500007.440256 qam5
71787500007.340256 qam6
81867500007.440256 qam7
9194750000740256 qam8
102027500006.940256 qam9
112107500006.840256 qam10
122187500006.940256 qam11
132267500006.540256 qam12
142347500006.540256 qam13
152427500006.540256 qam14
162507500006.140256 qam15
172587500006.440256 qam16
182667500006.840256 qam17
192747500006.440256 qam18
20290750000740256 qam20
21298750000740256 qam21
223067500006.840256 qam22
233147500007.340256 qam23
24322750000740256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.341630
2Locked40.92730
3Locked40.93060
4Locked40.93110
5Locked40.92610
6Locked40.92730
7Locked40.92880
8Locked40.93860
9Locked40.94970
10Locked40.95440
11Locked40.95120
12Locked40.96700
13Locked40.98290
14Locked40.99250
15Locked40.312020
16Locked40.315650
17Locked40.325550
18Locked40.929460
19Locked40.336950
20Locked40.350530
21Locked40.967790
22Locked40.390900
23Locked40.3103880
24Locked40.3159320

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15369996943.8512064 qam2
23940002643.8512064 qam4
34619998843.8512064 qam3
46029999643.8512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0010
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
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DOCSIS Mode
Docsis30
Config file
7dsfd;kfoA,.iyewrkldJKDHS
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Andrew-G
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Re: High latency - BQM and level posted within

Nothing immediately obvious in power levels, modulation, SNR or error counts, and the BQM looks to be a clear case of network congestion caused by more traffic than the network has capacity for.  If this has reared up recently I suspect a possible impact of the latest work from home guidance which means that whilst that lasts there's a lot more problems for some areas, often on the upstream side of VM's network, creating latency problems that affect gamers, any Teams/Zoom/Skype types of use, and live streaming.  There's not much VM can do about that, as its a result of the network not being designed for this pattern of usage, and changing that would take far longer than the current issues will probably last.  VM are improving capacity all the time, but it's a long, slow technically complicated task, and not something they can suddenly accelerate or deliver to every affected area.

Of course, if it's been going on for longer, then it's just the result of VM over-selling beyond network capacity, and in that case the only reliable remedy is to find a new ISP.   

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MrSlowInternet
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Re: High latency - BQM and level posted within

Hi Andrew,

Appreciate you taking the time to have a look. I never remember it being like this previously, even when absolutely everyone was working from home, but I also suspected this might be the case. What an absolute nightmare 😞 

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Hayley_S
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Re: High latency - BQM and level posted within

Hello @MrSlowInternet,

Welcome back! Thanks for posting.

I am sorry for the issues with your broadband.

I tried locating your account but could only find a non active one, have you recently left us?

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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MrSlowInternet
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Re: High latency - BQM and level posted within

Hi Hayley I have been talking to Travis_M about it and he seemed to think I needed an engineer round, unfortunately I have had to cancel the visit to to a positive Covid-19 test in the household. I am hoping to be able to rebook this soon, any ideas the best way to go about this?
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Corey_C
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Re: High latency - BQM and level posted within

Thanks for your reply, MrSlowInternet,

 

You should be able to reschedule appointment dates from your online account here: https://www.virginmedia.com/help/virgin-media-manage-engineer-appointment

However since you cancelled it, we would have to create another appointment from here or by phone whenever you are ready.

 

Cheers,

Corey C

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MrSlowInternet
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Re: High latency - BQM and level posted within

Cheers Corey, I'll PM someone on here to get it sorted early next year ideally, as I have nothing but stress when calling Virgin. Cheers mate!
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Serena_C
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Re: High latency - BQM and level posted within

Hi @MrSlowInternet

I'd be happy to rebook an appointment for you for early next year when your isolation period has finished. I shall send you a private message now to obtain the details required 🙂

Kind regards,

Serena

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