I am unfortunately once again having seriuous issues with my connection, mainly in relations to gaming. (Lag, Ping Spikes, Packet Loss ..etc)
I had a VM tech out a few months ago after suffering with these issues since connection.
The tech informed me I'm in one of a few areas where utilization is above 95%. But was informed that more capacity was being added and the work had been booked in and was to be completed in the next few weeks.
My connection when gaming (once the works had been completed) was better, not great, but better, but alas Im once again having the same issues when gaming, they are most prevalant during high peak demand 5-10pm. All the symptoms are the same. I guess they've oversold all the new capacity already....
Could any VM techs here please run a few tests on my line and check utilisation please?
Also forgot to mention when I do have less lag (late at night) If i do anything else on another device (loading an image on insta / watching youtube (even at 480p) causes my game to lag and im unable to see where my bullets are going and getting instakilled around a corner..
Set up a Broadband Quality Monitor. That'll tell you whether you're a victim of over-utilisation. It'll also help if/when the next fix date passes without anything having been done.
Sometimes VM do manage to rejig the local network to balance loads and eliminate over-utilisation. Sometimes they can't, and in those cases they don't appear to do much at all, other than tell customers there's a fix date, and when that nears they issue another fix date a month down the road.
Longer term there's hope that the upgrades across the VM network to DOCSIS 3.1 will eliminate the majority of over-subscription problems, but the full benefits of that may not be realised across the entire network until 2022.
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