High Pre RS Errors and Post RS Errors - how to get an Engineer Appointment?
I've been a Virgin customer for quite a few years, and it has never been that great.
With the current lock-in, we are doing a lot more video conferencing and gaming, and are seeing intermittent issues.
When I tried to run the Virgin Media Status Tool, it just came back with "there's been an error", but I can't see how to contact an engineer to investigate. Is there a link or phone-number to contact Virgin Media? I can't seem to find it - the website just routes me back to FAQs which don't help.
Looking at status, I seem to have very high and continuously increasing Pre RS Errors and Post RS Errors.
Pre RS Errors are in the range 20,000 to 70,000 per channel within 10 minutes of a reboot, and Post RS Errors are over 1000 per channel in the same 10 minute period.
Re: High Pre RS Errors and Post RS Errors - how to get an Engineer Appointment?
Interesting thread. Desperately trying to solve a Virgin Media issue myself after my internet speed dropped from over 500Mb/s to @1Mb/s early on Friday evening. Been the same since. Virgin Media reported no Broadband issues, but did report TV On Demand issues in the area. An engineer was booked for Monday, then Virgin cancelled this yesterday in light of the a 'network problem affecting your area'. Seeing this thread prompted me to check my router yet again, as I'd already noticed lots of Pre and Post RS errors. Same issue still this morning. See attached image.