So first off I apologise for my poor grammer and if this makes no snese.
But, I'm having a complete nightmare with my VM Broadband. around 5 weeks ago I started getting huge lag whenever I played on my PC or PS5, getting to the point that I physically can't game online.At times my ping test is showing spikes over 3000ms.
now to put in the context My main focus of gaming Is warzone on my PS5. I run this directly from the HUB 3 using an ethernet cable.
Virgin media have sent two engineers out the past two weeks and both have said they'e tests have shown that all of the levels are too high so they fitted an attena device betweem the cable and the modem to bring levels down. This has done nothing in regards of lag.
The past few days I've been running thinkbroadband test to see whats going on, the graphs below are thre past 2 days.
16th - 17th December
17th - 18th December
I'm not a tech wiz by anymeans but do have better than basic skills.
Any help would be great, I'm pulling out what little hair I have left. Virign gave pretty much said that becuase there onsite test shows no issues there's nothing wrong
Your BQM is a typical graph of an area with 'High Latency', there is nothing to do apart from report the problems that you are having. If enough people complain they might do something about it, it is just a matter of waiting or moving to another ISP.
I can't say what is causing the problem, and I don't feel convinced that it is over-utilisation - the latency spikes are so consistently 100ms+ whereas over-utilisation normally is a lot more random, and also a restart doesn't cure over-utilisation.
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it’s getting very frustrating and it’s no different at all. Games are completely unplayable at times. There isn’t a game I’ve played where I don’t suffer severe lag. I’m at a complete loss and haven’t received any help from customer service or engineers. I’m just told your connection test is fine there’s no issues m
This is what it looks like pretty much every single day. The packetloss is where I'd turned router off for a while and then turned back on. 2 hours later it goes straight back to how it was before. Having said that tuirning the router off usually does nothing for the spikes.