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High Ping (and WPS button broken on HUB 2)

I'm still on a HUB 2. For the past few months I've been getting intermittent slow speeds (ethernet as well as WiFi), and high ping rate, which my son is getting frustrated about when he's trying to play online games.

Also, when trying to connect a new device, the WPS button on the hub just stuck inside the recess and won't come back out again.

My router network status:

Modem InitialisationStage Status
Downstream AcquisitionLocked
Primary Frequency139000000 Hz
Time Of Day13:33:33 BST
Counters T1,T2,T3,T4,Sync,Resets000,000,011,000,005,000
Internet ConnectionIP Address Status
WAN IP Address[removed data]
Lease Time Remaining2 days 11h:31m:13s
ExpiryFri 14 Aug 01:04
Current Network TimeTue 11 Aug 13:33 BST
Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked1139000000 Hz256 QAM4.1 dBmV 37.1 dB3343271
Locked2147000000 Hz256 QAM3.9 dBmV 37.1 dB15630286
Locked3155000000 Hz256 QAM3.7 dBmV 36.6 dB5942293
Locked4163000000 Hz256 QAM3.6 dBmV 36.2 dB210309291
Locked5171000000 Hz256 QAM3.6 dBmV 37.4 dB331296
Locked6179000000 Hz256 QAM3.4 dBmV 37.1 dB332297
Locked7187000000 Hz256 QAM3.5 dBmV 37.1 dB346314
Locked8195000000 Hz256 QAM3.4 dBmV 36.8 dB339301

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked425800000 HzATDMA43.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked146200000 HzATDMA43.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked239400000 HzATDMA43.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked332600000 HzATDMA43.5 dBmV64QAM6400000 Hz5120 Ksym/sec


Many thanks for any assistance anyone can offer.


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