I am posting today about my virgin media m500 broadband package. Recently i have been noticing inconsistent speeds and ping/jitter. I decided to run a few tests and do some research. I found out about bqms so i decided to run one. This showed occasional packet losses and high average latency at times.
I was wondering what the issue is and how to fix it. I am using the Hub 3 that came with the package. My speeds are varying from 2Mbps to 500Mbps (rarely 500 unless its early in the morning). To try to fix this i have: factory resetting router, tried different ethernet cables and ports, multiple devices. Virgin say there is no problem in my area. Thanks in advance for the help.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.