I recently moved house and joined Virgin Media, with the promise of faster download speeds than my previous VDSL connection. However the actual connection quality so far has been garbage. It's really disappointing, massive latency spikes, and high amounts of packet loss.
My 'Super' Hub 3.0 is in Modem mode, attached to a pfSense firewall running on a Dell PowerEdge R210 II. The modem's connection seems to be pretty solid. Good attenuation, and no Post RS errors on any of the downstream channels. However I continue to get periods where the connection is nigh unusable, up to 30-40% packet loss, and excessive latency. Leading me to believe that it's the upstream that's under-provisioned for the number of subscribers. Apparently the engineer that I've spoken to says that's a fault logged against the area: F008611099 with an estimated fix date of 11th May 2021. Although I cannot see anything when I check to see if there's a fault though the online portal
Thanks for your reply, I am sorry I know it is annoying but congestion outages do not show on the service status page, as it is not a total loss of service and does not affect everyone in the area, and effects, different customers, in different ways
Fix dates so far have been 26th Feb, 10th March, 24th March, April 6th and April 12th.
That has then been pushed back again to the 27th of April, and then again to the 11th of May. The question is how likely is it be resolved on the 11th of May? Or should I look to cancel my contract and go back to a traditional VDSL provider?
We're currently both working from home, and it's quite frankly embarrassing constantly dropping on and off calls all day long
We completely understand the frustration caused due to this ongoing issue frozenproduce.
Unfortunately until this issues is resolved there is nothing much more we can offer in ways of recommendations. We appreciate the dates keep getting pushed back and that this is not helping your situation.
We have raised a a fault ticket on your account for you to advise that you are being affected by this congestion issue.
We do hope that you do not leave for another provider due to this issue, however we fully understand that you need a reliable working service.
If you choose to cancel with us please call our cancellation team directly on 150/0345 454 1111 options 1,4 then 4 again.