Exactly the same as in April/May, just not quite as awful yet. Generally poor latency with extreme spikes. Small but increasing packet loss.
Overall speed is fine, this is a latency and packet loss issue. So for instance streaming or large downloads are great (top top top speed), but remote desktop (VMWare) or online gaming are bad (and at worst, almost impossible).
Can anyone from Virgin advise whether there is on going engineer activity to fix this?
I was given this strange reference number on your SMS service "Trouble Call 12165447" -> is this a legit reference number? Unfortunately shortly after I was given that reference number I received an SMS to say the work was complete - suspiciously fast - and the problem still persists, so clearly wasn't fixed.
As you can see from my traceroute using WinMTR the average is poor, and the latency spikes are extreme (10x the average).
This is probably a congestion issue (according to your twitter guy) - which makes sense - but please please please can you get on ASAP and cater for this congestion???
What speeds do you get at >> SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Then immediately after …
Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Which tallies with my initial post that this is a latency issue not a download speed issue.
Already uploaded a BQM but mods haven't approved the image yet. Live link:
I am running in Modem Mode only so there is no Connected Devices list. My network is fully wired Cat 6 to Unifi switch, Unifi router, to Superhub in modem mode only. This is not an internal network issue.