Virgin Media Community

[danbottomburp]

I have been getting frequent drop outs on this connection, they last for a few seconds and then its fine again, was way worse on the first day of activation, have some what improved but still getting them

If you need more info then please let me know

Here are the logs 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200021	43.3	5120	64 qam	3
2	39400000	43.3	5120	64 qam	4
3	32600141	43	5120	64 qam	5
4	25800000	43.3	5120	16 qam	6

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	18	0
3	ATDMA	0	0	22	0
4	ATDMA	0	0	50	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.5	38	256 qam	25
2	203000000	7.5	38	256 qam	9
3	211000000	7.4	38	256 qam	10
4	219000000	7.5	38	256 qam	11
5	227000000	7.4	38	256 qam	12
6	235000000	7	38	256 qam	13
7	243000000	6.4	38	256 qam	14
8	251000000	6.4	38	256 qam	15
9	259000000	6.6	38	256 qam	16
10	267000000	6.9	38	256 qam	17
11	275000000	6.8	40	256 qam	18
12	283000000	6.8	38	256 qam	19
13	291000000	6.5	38	256 qam	20
14	299000000	6.9	38	256 qam	21
15	307000000	6.8	38	256 qam	22
16	315000000	6.9	38	256 qam	23
17	323000000	6.5	38	256 qam	24
18	339000000	6.6	38	256 qam	26
19	347000000	7	38	256 qam	27
20	355000000	6.9	40	256 qam	28
21	363000000	6.5	38	256 qam	29
22	371000000	6.5	38	256 qam	30
23	379000000	6.8	38	256 qam	31
24	387000000	6.5	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	232862	50953
2	Locked	38.9	5903732	210867
3	Locked	38.9	4886404	158376
4	Locked	38.9	3989087	129327
5	Locked	38.9	3573655	114421
6	Locked	38.9	3054676	106218
7	Locked	38.9	2776241	102575
8	Locked	38.9	2413458	94991
9	Locked	38.9	1797151	82634
10	Locked	38.9	1347535	75212
11	Locked	40.3	1081369	71400
12	Locked	38.9	879635	67615
13	Locked	38.9	747889	64711
14	Locked	38.9	574190	62143
15	Locked	38.9	447590	58314
16	Locked	38.9	362570	56093
17	Locked	38.9	302296	52866
18	Locked	38.9	201156	48319
19	Locked	38.9	169546	46854
20	Locked	40.9	155465	43930
21	Locked	38.9	150603	42902
22	Locked	38.9	147597	41399
23	Locked	38.6	137150	39645
24	Locked	38.9	119568	36468

[Adduxi]

Far too many T3 errors and PostRS errors, suggesting noise ingress on the line.    Reboot the Hub and check the PostRS errors and if they rise quickly, there is a problem.  VM will need to send a technician to sort this out.

I would suggest you also setup a BQM here www.thinkbroadband.com/ping   This will record the status of the incoming circuit.

[danbottomburp]

I have just set up the BQM

This is the live link - 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7e694216ffa7dcd90bc617e903d9c8b6ab...

I will leave it for a few hours  

[danbottomburp]

Rebooted Hub and left that monitor running for quite some time now, can anyone tell me if i need to be getting an engineer please?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.5	38	256 qam	25
2	203000000	7.5	40	256 qam	9
3	211000000	7.5	40	256 qam	10
4	219000000	7.5	40	256 qam	11
5	227000000	7.4	38	256 qam	12
6	235000000	7	38	256 qam	13
7	243000000	6.4	38	256 qam	14
8	251000000	6.5	38	256 qam	15
9	259000000	6.8	38	256 qam	16
10	267000000	7	38	256 qam	17
11	275000000	6.9	40	256 qam	18
12	283000000	6.9	40	256 qam	19
13	291000000	6.6	38	256 qam	20
14	299000000	6.9	38	256 qam	21
15	307000000	6.9	40	256 qam	22
16	315000000	6.9	38	256 qam	23
17	323000000	6.5	38	256 qam	24
18	339000000	6.8	38	256 qam	26
19	347000000	7	38	256 qam	27
20	355000000	6.9	40	256 qam	28
21	363000000	6.5	38	256 qam	29
22	371000000	6.5	40	256 qam	30
23	379000000	6.6	38	256 qam	31
24	387000000	6.5	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	4785	341
2	Locked	40.3	1100071	2115
3	Locked	40.3	805030	1759
4	Locked	40.3	590192	1573
5	Locked	38.9	497140	1445
6	Locked	38.9	386663	1346
7	Locked	38.9	324605	1295
8	Locked	38.9	242777	1185
9	Locked	38.9	147555	1000
10	Locked	38.9	93062	847
11	Locked	40.3	63473	759
12	Locked	40.3	44554	673
13	Locked	38.9	32953	609
14	Locked	38.9	20875	552
15	Locked	40.3	13265	496
16	Locked	38.9	9796	444
17	Locked	38.9	7332	386
18	Locked	38.9	3626	319
19	Locked	38.9	2642	296
20	Locked	40.3	2425	260
21	Locked	38.9	2335	233
22	Locked	40.3	2236	222
23	Locked	38.6	2093	201
24	Locked	38.9	1769	177

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200093	44.8	5120	64 qam	3
2	39399952	44.8	5120	64 qam	4
3	32600098	45	5120	64 qam	5
4	25800000	44	5120	32 qam	6

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[danbottomburp]

Ok so i have noticed fewer dropouts but it is still happening just nowhere near as much, here are my router stats after a reboot the other day when asked to

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.9	40	256 qam	25
2	203000000	8.3	40	256 qam	9
3	211000000	8.1	40	256 qam	10
4	219000000	8	40	256 qam	11
5	227000000	8	38	256 qam	12
6	235000000	7.5	38	256 qam	13
7	243000000	6.9	38	256 qam	14
8	251000000	7	38	256 qam	15
9	259000000	7.4	38	256 qam	16
10	267000000	7.5	40	256 qam	17
11	275000000	7.4	40	256 qam	18
12	283000000	7.3	40	256 qam	19
13	291000000	7	38	256 qam	20
14	299000000	7.3	38	256 qam	21
15	307000000	7.3	40	256 qam	22
16	315000000	7.3	38	256 qam	23
17	323000000	6.9	38	256 qam	24
18	339000000	7	38	256 qam	26
19	347000000	7.4	40	256 qam	27
20	355000000	7.1	40	256 qam	28
21	363000000	6.8	40	256 qam	29
22	371000000	6.8	40	256 qam	30
23	379000000	7	38	256 qam	31
24	387000000	6.8	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	28888	1290
2	Locked	40.3	1398005	4485
3	Locked	40.3	1039955	3797
4	Locked	40.3	781113	3500
5	Locked	38.9	669458	3319
6	Locked	38.9	532184	3181
7	Locked	38.9	453808	3074
8	Locked	38.9	351230	2907
9	Locked	38.9	232642	2658
10	Locked	40.3	162757	2503
11	Locked	40.3	122751	2266
12	Locked	40.3	96471	2109
13	Locked	38.9	79141	2006
14	Locked	38.9	60143	1898
15	Locked	40.3	47268	1733
16	Locked	38.9	40409	1585
17	Locked	38.6	34591	1403
18	Locked	38.9	25597	1189
19	Locked	40.3	22019	1029
20	Locked	40.3	19696	926
21	Locked	40.3	18390	817
22	Locked	40.3	16966	774
23	Locked	38.6	15546	680
24	Locked	38.9	13481	574

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	45.5	5120	64 qam	3
2	39400000	46.3	5120	64 qam	4
3	32599986	47.3	5120	32 qam	5
4	25800000	48.8	5120	16 qam	6

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	2	0

Network Log

Time Priority Description

29/01/2022 08:18:18	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2022 03:07:55	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2022 10:56:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2022 08:54:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Can someone please let me know if i need an engineer? 

[danbottomburp]

So i have had the BQM running for a few days now, the link is posted above if you would like to see that, still getting occasional dropouts and the Errors have returned in a big way too 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	7	40	256 qam	25
2	203000000	8.4	40	256 qam	9
3	211000000	8.3	40	256 qam	10
4	219000000	8.3	40	256 qam	11
5	227000000	8.1	38	256 qam	12
6	235000000	7.6	38	256 qam	13
7	243000000	7	38	256 qam	14
8	251000000	7	38	256 qam	15
9	259000000	7.4	38	256 qam	16
10	267000000	7.5	40	256 qam	17
11	275000000	7.5	40	256 qam	18
12	283000000	7.5	40	256 qam	19
13	291000000	7.1	38	256 qam	20
14	299000000	7.4	38	256 qam	21
15	307000000	7.4	40	256 qam	22
16	315000000	7.4	38	256 qam	23
17	323000000	7	38	256 qam	24
18	339000000	7.3	38	256 qam	26
19	347000000	7.5	40	256 qam	27
20	355000000	7.4	40	256 qam	28
21	363000000	7	40	256 qam	29
22	371000000	6.9	40	256 qam	30
23	379000000	7.3	38	256 qam	31
24	387000000	7	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	28910	1290
2	Locked	40.3	1398038	4485
3	Locked	40.3	1040023	3797
4	Locked	40.3	781209	3526
5	Locked	38.9	670618	3323
6	Locked	38.9	535942	3209
7	Locked	38.9	457008	3103
8	Locked	38.9	351679	2924
9	Locked	38.9	232753	2658
10	Locked	40.3	162816	2503
11	Locked	40.3	122790	2266
12	Locked	40.3	96521	2109
13	Locked	38.9	79218	2006
14	Locked	38.9	60254	1898
15	Locked	40.3	47303	1733
16	Locked	38.9	40441	1585
17	Locked	38.9	34617	1403
18	Locked	38.6	25621	1189
19	Locked	40.3	22057	1029
20	Locked	40.3	19744	926
21	Locked	40.3	18430	817
22	Locked	40.9	17004	774
23	Locked	38.9	15571	680
24	Locked	38.9	13510	574

Please advice on if i need an engineer

[-tony-]

pre and post rs errors are a mess - you can check all coax connections are tight but - yes - i would guess you need a tech to sort that out - wait for VM to get to the thread they will book someone

[Tom_W1]

Hi @danbottomburp, thanks for your post although I'm really sorry you're having connection problems.

Apologies for the delay in getting back to you, but it appears you've already got things moving on this by giving us a call.

Please let me know if you need any further help once the technician has visited you!

Many thanks

[danbottomburp]

Well i thought everything was sorted but checking my BQM over last few days it appears not all is good at all

Here is the link - 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ac34fd4c9281748e838a5f353a78c05971...

@Tom_W1 

[Kain_W]

Hi danbottomburp, 

Thanks for your post and welcome back to the community!

Sorry to see you're facing further issues with your service.

Currently our Field team have raised an area fault that has as estimated fix time of around 6PM today.

You can use our website link for reference.

Our team will work as efficient as possible to get that sorted for you.

Let us know how your service is once the ticket has been resolved.

Cheers,