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Ben________
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Help required to solve a slow speed issue - 10mb on a 107mb contract

Hi there,

I'm really struggling with my connection speed and would appreciate some help. I should be getting speeds of 107mb but I only seem to get speeds of 5-10mb. I have done a speed test using the ethernet connection tonight and 4.94mb DL and 3.21 upload.

Below are copies of my downstream, upstream and network log. There are lots of warnings and critical notices in the network that means nothing to me. Any help would be greatly appreciated.

Many thanks,

Ben

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000006.538256 qam25
2267000000537256 qam17
32750000005.138256 qam18
42830000005.537256 qam19
52910000005.437256 qam20
62990000005.838256 qam21
73070000005.638256 qam22
83150000006.538256 qam23
93230000006.838256 qam24
103390000006.538256 qam26
113470000006.338256 qam27
123550000006.138256 qam28
133630000006.338256 qam29
143710000006.138256 qam30
153790000006.438256 qam31
163870000006.438256 qam32
173950000006.438256 qam33
184030000006.638256 qam34
194110000006.538256 qam35
20419000000738256 qam36
214270000006.938256 qam37
224350000006.838256 qam38
234430000006.638256 qam39
244510000006.838256 qam40

 

  Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940016044.8512064 qam4
24619996545512064 qam3
33260000044.8512064 qam5
42580000044.5512064 qam6



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network Log

Time Priority Description

16/12/2020 20:39:26noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 06:18:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2020 19:28:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2020 19:28:45criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2020 19:28:11Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2020 19:28:7criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2020 19:28:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2020 19:28:7criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2020 19:28:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 17:43:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2020 08:38:11ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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-tony-
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Re: Help required to solve a slow speed issue - 10mb on a 107mb contract

levels are good - theres a second page to the downstream post that - cannot help with the log - you show a wired test - what are you testing on

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Tony
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Ben________
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Re: Help required to solve a slow speed issue - 10mb on a 107mb contract

Yes, sorry I had to delete some bits as my post exceeded the 20k character limit. I have pasted below the second part of the downstream tab. I have an AppleTV connected to my Hub3 with an Ethernet cable. I ran the speedtest.net app on that. 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.600
2Locked37.600
3Locked37.650
4Locked38.660
5Locked37.640
6Locked37.650
7Locked38.600
8Locked38.640
9Locked38.960
10Locked38.650
11Locked38.650
12Locked38.960
13Locked38.950
14Locked38.950
15Locked38.650
16Locked38.950
17Locked38.9120
18Locked38.650
19Locked38.600
20Locked38.650
21Locked38.900
22Locked38.600
23Locked38.6180
24Locked38.900
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