Virgin Media Community

[aotr64]

Hi All

I hope somebody can help me and apologies for the long post. 

A couple of weeks ago I used the O2/Virgin Volt Upgrade to have my (excellent) M350 connection upgraded to M500.  I run my connections through a TP Deco Link Mesh as the Virgin WIFI signal wasn't great and I never had an issue until now.

Now I barely get 100MB download speeds on a good day and I'm starting to think something has gone wrong with the upgrade.  I've followed all the advice on the website doing pin resets,testing ethernet connections direct to Hub etc .etc. and I'm stuck now paying for a service that appears not to be up to standard.

I've included my speed test results, bqm link here and will post the results from the Hub 3 separately due to message length limits.

Thanks everyone.

Date	Latency	Download	Upload	ConnType	ServerName
Mar/18/2022 11:18	29.353	44.83263	5.926808	Ethernet	Douglas
Mar/18/2022 11:07	41.992	35.94579	3.632344	Ethernet	Derry
Mar/18/2022 11:00	41.958	65.66982	21.10786	Ethernet	Derry
Mar/18/2022 10:56	72.16	27.09102	2.18712	Ethernet	Douglas
Mar/18/2022 9:50	47.93	38.45734	3.581824	Ethernet	Douglas
Mar/18/2022 9:49	542.982	12.65164	2.275152	Ethernet	Douglas
Mar/17/2022 23:02	30.672	85.7744	5.059448	Ethernet	Douglas
Mar/17/2022 17:30	27.79	84.46777	3.25136	Ethernet	Douglas
Mar/17/2022 8:33	32.298	101.7879	29.2631	Ethernet	Douglas
Mar/17/2022 6:47	42.969	65.25541	22.86467	Ethernet	Dublin
Mar/17/2022 0:37	30.861	97.27694	30.6289	Ethernet	Douglas
Mar/16/2022 10:34	31.356	118.3318	1.627256	Ethernet	Douglas
Mar/15/2022 23:17	25.883	104.8664	5.985328	Ethernet	Douglas
Mar/15/2022 21:07	31.717	106.4416	5.052376	Ethernet	Douglas

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/3405601d263aaea264e96941125bec5f59adc0c8"><img alt="My Broadband Ping - My Broadband" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/3405601d263aaea264e96941125bec5f59adc0c8.png" /></a>

[aotr64]

Following on here are the results from the Hub:

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	331000000	Locked
Ranged Upstream Channel (Hz)	60299937	Locked
Provisioning State	Online

[aotr64]

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 4.5 38 256 qam 25
2 203000000 6 38 256 qam 9
3 211000000 5.8 38 256 qam 10
4 219000000 5.5 38 256 qam 11
5 227000000 5.5 38 256 qam 12
6 235000000 5.4 38 256 qam 13
7 243000000 5 38 256 qam 14
8 251000000 4.8 38 256 qam 15
9 259000000 5 38 256 qam 16
10 267000000 5.5 38 256 qam 17
11 275000000 5.5 38 256 qam 18
12 283000000 6 38 256 qam 19
13 291000000 6.3 38 256 qam 20
14 299000000 6.3 38 256 qam 21
15 307000000 5.6 38 256 qam 22
16 315000000 5.1 38 256 qam 23
17 323000000 4.6 38 256 qam 24
18 339000000 4.5 38 256 qam 26
19 347000000 4 38 256 qam 27
20 355000000 3.7 38 256 qam 28
21 363000000 3.5 38 256 qam 29
22 371000000 3.2 38 256 qam 30
23 379000000 2.9 38 256 qam 31
24 387000000 2.7 38 256 qam 32

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 91 0
2 Locked 38.9 47 0
3 Locked 38.9 31 0
4 Locked 38.9 42 0
5 Locked 38.9 49 0
6 Locked 38.6 79 0
7 Locked 38.9 87 0
8 Locked 38.9 118 0
9 Locked 38.6 65 0
10 Locked 38.9 77 0
11 Locked 38.9 76 2
12 Locked 38.9 64 0
13 Locked 38.9 47 0
14 Locked 38.6 89 0
15 Locked 38.6 78 0
16 Locked 38.9 108 0
17 Locked 38.9 131 0
18 Locked 38.9 127 0
19 Locked 38.9 200 0
20 Locked 38.9 193 0
21 Locked 38.9 225 0
22 Locked 38.6 202 0
23 Locked 38.9 271 0
24 Locked 38.9 262 0

[aotr64]

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60299937 41.8 5120 64 qam 1
2 46200044 41 5120 64 qam 3
3 39399991 40.5 5120 64 qam 4
4 53700000 41.3 5120 64 qam 2

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 25 0
2 ATDMA 0 0 36 0
3 ATDMA 0 0 45 0
4 ATDMA 0 0 13 0

[aotr64]

Router Status

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt053+voc-b.cm

Primary Downstream Service Flow
SFID 77186
Max Traffic Rate 575000000
Max Traffic Burst 42600
Min Traffic Rate 0

Primary Upstream Service Flow
SFID 77185
Max Traffic Rate 38520000
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort

[aotr64]

And finally the network log

Network Log
Time Priority Description
18/03/2022 11:06:54 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2022 10:48:18 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2022 08:24:39 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/03/2022 19:46:21 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 11:13:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 11:07:52 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 10:27:29 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2022 22:01:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2022 20:15:39 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/03/2022 10:19:58 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/03/2022 01:37:20 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/03/2022 01:37:18 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2022 11:18:29 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2022 06:07:20 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2022 18:35:21 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2022 18:07:20 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2022 09:46:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2022 06:07:20 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2022 17:13:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Travis_M]

Hi @aotr64

Thanks for posting on our community forum!
 

Are you able to test the speeds going directly via the hub? I'd like to see how your broadband connection fairs via any wired devices. Do you experience the WiFi dropouts often? How has your connection been since posting?

Regards