Hi LeiQ2,
Thanks for your message to Ayisha and for providing your details.
I'm sorry to hear you've been experiencing some issues with your WiFi and broadband connection. I've been able to take a look at things from this end and can see that you are currently affected by an SNR (signal to noise ratio) issue, which is estimated to be resolved by 13th April.
I am really sorry for any inconvenience caused whilst we get this issue resolved. Please do let us know if you would like an update or need anything else.
Kind regards
Beth
