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Kaharea
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Help! 40mbs on M200 package

I can't seem to get anything past 40mb on a M200 package.

Virgin upgraded me from M100 but still same speeds.

Stats below.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
475000000
Locked
Ranged Upstream Channel (Hz)
60299925
Locked
Provisioning State
Online

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
14750000002.538256 qam31
21950000002.438256 qam8
32030000001.538256 qam9
42110000001.738256 qam10
52270000001.224256 qam12
62350000001.238256 qam13
72430000000.738256 qam14
8251000000038256 qam15
9259000000038256 qam16
102670000000.938256 qam17
112750000000.738256 qam18
122830000001.238256 qam19
13291000000138256 qam20
142990000000.738256 qam21
153070000001.438256 qam22
16315000000238256 qam23
173230000001.938256 qam24
184270000003.238256 qam25
19435000000338256 qam26
204430000002.438256 qam27
214510000002.538256 qam28
224590000002.538256 qam29
234670000002.538256 qam30


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.600
2Locked38.629236
3Locked38.931058
4Locked38.632832
5Locked24.13684482722863851
6Locked38.910312
7Locked38.61506
8Locked38.69510
9Locked38.612612
10Locked38.61546
11Locked38.9985
12Locked38.6893
13Locked38.6454
14Locked38.6402
15Locked38.6580
16Locked38.9440
17Locked38.6351
18Locked38.930
19Locked38.960
20Locked38.900
21Locked38.950
22Locked38.9120
23Locked38.990

 

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Anonymous
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Message 2 of 18
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Re: Help! 40mbs on M200 package

Are you testing on wired or wireless?

One of your downstream channels has 1000's (millions!) of errors, with bad SNR.

Could you post your upstream tab data?

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Kaharea
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Re: Help! 40mbs on M200 package

Hi Carl,

Thanks for responding, I've been testing on both wired and wireless and both seem to give similar results.

Upstream data and other tabs below

Router status
Network LogTime Priority Description
09/08/2020 00:48:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 00:48:23Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 00:47:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 00:47:23Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 00:47:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 00:47:11Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 00:37:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 00:37:33Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 00:22:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 00:22:21Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 00:20:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 00:20:33Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/08/2020 23:52:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/08/2020 23:52:33Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/08/2020 23:51:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/08/2020 23:51:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/08/2020 23:47:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/08/2020 23:47:34Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/08/2020 23:45:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/08/2020 23:45:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1602999254.675512064 qam1
2393999814.525512064 qam4
3462000194.675512064 qam3
4537000094.525512064 qam2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA000

0

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Buffer6
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Message 4 of 18
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Re: Help! 40mbs on M200 package

You'll need to copy and paste your router status as links to your Hub can't be viewed by others

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Kaharea
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Re: Help! 40mbs on M200 package

Hi all,

sorry about that, i've removed links this time round.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1602999254.675512064 qam1
2393999814.525512064 qam4
3462000194.675512064 qam3
4537000094.525512064 qam2


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network Log

Time Priority Description

09/08/2020 09:58:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 09:58:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 09:56:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 09:56:55Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 09:32:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 09:32:41Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 09:32:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 09:32:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 08:57:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 08:57:13Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 07:21:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 07:21:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 06:35:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 06:34:51Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 05:45:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 05:45:11Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 05:18:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 05:18:33Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 02:35:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 02:35:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Kaharea
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Message 6 of 18
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Re: Help! 40mbs on M200 package

below is also the configuration

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
dsfd;kfoA,.iyewrkldJKDHSUBsgvca698



Primary Downstream Service Flow

SFID14355
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID14370
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Anonymous
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Message 7 of 18
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Re: Help! 40mbs on M200 package

Upstream looks ok.

That one downstream channel is probably the cause of your issues.

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Kaharea
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Message 8 of 18
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Re: Help! 40mbs on M200 package

Thanks for having a look for me.

I have a technician booked in for Wednesday, this is the 2nd one to come round.

The 1st one said I am in a high utilisation area and that is likely to be my problem. However the tech guys on the phone denied any problems in my area.. so I really don't know what to believe.

Guess I will have to wait for Wednesday. I'll show the technition the errors on channel 5.

 

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Anonymous
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Message 9 of 18
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Re: Help! 40mbs on M200 package

Yes, make sure you show them the page where you got the info.

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Kaharea
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Message 10 of 18
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Re: Help! 40mbs on M200 package

So a technician just left and refused to look at anything because apparently his manager said it shouldn't have been booked in.

He said to the technician that this is a high usage/ utilisation area. I showed him the stats on this page and on the router but he didn't want to know.

How can the virgin service be this bad I have no idea?? Really frustrated now.

I have spoken to my neighbors who are next door and they are getting expected speeds. So I dont believe the utilisation waffle.

Any advice would be appreciated. 😞

 

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