Hello can I ask as disabled

[Jonc11]

Last night the broadband totally stopped for some reason until I put apps on 360 box my mobil wouldn't work either on wi-fi so I unplugged all stuff waited ten mins then it took about ten minutes it seamed to come on. So I done a speed test and it said it was very slow and to wait 24 hrs then see.I have.not done another speed test but one thing I don't think it is fair like u advertise now saying £16 is it for a good while.From day one I had 255mb for think £49.99.Could u up my speed to 500mb same price cause I have the full TV package Inc movies but it's not fair I get loads of sky sports and I never play sport as disabled and never watch it yet the cost is expensive.Try cheers Jon

[Cardiffman282]

See the response to your similar post here https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Broadband-is-expensive/td-p/5374651

[Kain_W]

Hi there Jonc11,

Thanks for your post and welcome back to the community.

Sorry to hear you're not happy with the current package pricing, just from checking I can see that you have opened another thread regarding this matter that has a response from our team.

I'd advise to keep it within one thread to avoid any delays for a response, to clear any confusion also I'll allow responses to occur from there.

Regards,