Can you test speeds directly like this. Connect a 1GB enabled computer/laptop, with up to date drivers, via a known good and working Cat5e/6 (or better) ethernet cable, directly to the Hub which you have put into “modem mode” (see VM website for “How To”). Test at speedtest.net (not using their App!) to your nearest VM server - try on 2 different browsers.
If they are still low – boot the device into windows safe+networking mode and try again.
That should accurately report what speeds are being sent to the Hub on your connection.
There are many posts on here where unknown/flaky software, old network card drivers, bad cables, corrupted browsers or other connected devices are limiting speeds on tests.
Report back what that gets.
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.