Virgin Media Community

[RLT1]

Despite being told and verifying by my Post Code and address, that 1G  and a HUB4 is available, after waiting for TWO hours and 9mins on a phone call, I am then told I can't have either!

Think it's time to look at another provider, Virgin Customer services is terrible, and the staff give out false information.   

Two hours on the phone to not get sorted is disgraceful!

[JitteryPinger]

That sucks, can't say your missing much if I'm honest.

If you wish to check for certain if Gig1 is available check your postcode here: https://www.virginmedia.com/shop/broadband/gig1-gigabit-broadband#gig1

[RLT1]

Well I tried your link and it says I can get it.

I think it might be time to change Provider

[JitteryPinger · Accepted solution]

Probably is to be honest, this one just gets worse and worse as the days go by.

I run 3 accounts with these cowboys currently (used to be 7) I've just given 30 days notice on one of them because of the cost cutting they've done to TV service and absolute lack of care when I tried to re-negotiate.

I'll be looking at other two now, likely to take one to an full fibre provider as Openreach activated new network in area last year.