I am just using this platform as my last resort, I am a university student who requires good internet connection at all times. As of last year I have been getting very poor speeds, I upgraded my package hoping that would fix my issues... but no. I am paying for the 350mbs and only ever get 20mbs. I have called time and time again no help.
ordered a third-party booster... no help.
asked to speak to a manager, I was told I would get a call back... never did.
asked to order a booster from virgin... out of stock.
If the issue is not resolved I will have to try my luck with another company. which would be a shame as we have always been with NTL/virgin
How are you testing the speeds is it wired or wireless ?
If you run a speedtest on a wired connection directly to the hub using Cat 5e or better cable what speed do you get ?
Can you please post your network stats from the hub Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1 Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead. Posting the stats by copy and paste will remove all personal information so no breaches. Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator. Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues. Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amout of data to the hub asking if it still on.
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