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HIGH ping spikes

Hello again.

I already posted few weeks ago but the problems came back...

The speed is quite better but i'm not getting over 80 Mbps and its fluctuating. 

The ping is fluctuating again and makes it quite hard to play online games or that sort of things... I get spikes to 130/250 from a 40 ping. 

I know a visit would be hard during these quarantine times i am just posting to see if something could be done remotely since we're spending our whole day inside... 

Thank you and stay safe

Here is my test on the router : 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
234750000
Locked
Ranged Upstream Channel (Hz)
60300017
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1234750000-3.437256 qam13
2242750000-3.537256 qam14
3250750000-3.737256 qam15
4258750000-437256 qam16
5266750000-4.537256 qam17
6274750000-4.437256 qam18
7282750000-4.237256 qam19
8290750000-4.537256 qam20
9298750000-4.537256 qam21
10306750000-537256 qam22
11314750000-4.737256 qam23
12322750000-4.737256 qam24
13330750000-5.437256 qam25
14394750000-735256 qam26
15402750000-6.737256 qam27
16410750000-736256 qam28
17418750000-6.536256 qam29
18426750000-7.236256 qam30
19434750000-7.237256 qam31
20442750000-737256 qam32
21450750000-8.236256 qam33
22458750000-8.236256 qam34
23466750000-8.536256 qam35
24474750000-8.736256 qam36



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.3110
2Locked37.3120
3Locked37.6150
4Locked37.3190
5Locked37.3150
6Locked37.3100
7Locked37.3260
8Locked37.660
9Locked37.370
10Locked37.300
11Locked37.650
12Locked37.3160
13Locked37.3200
14Locked35.790
15Locked37.380
16Locked36.300
17Locked36.650
18Locked36.3550
19Locked37.350
20Locked37.300
21Locked36.610
22Locked36.350
23Locked36.3120
24Locked36.370
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
HSUBsgvca69834ncxv9873254k;fg87ds


Primary Downstream Service Flow
SFID952
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID4507
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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Re: HIGH ping spikes

Hi,
Have you managed to resolve this yet? If not I might be able to help - but may require account and area reference details If you still have an issue send me a private message.

To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any personal info in this thread as it's public.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: HIGH ping spikes

Issue still unresolved, i'll PM you thanks ! 

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Re: HIGH ping spikes

Hello,

The engineer came and the problems "seemed" to be resolved for 2 days ( The ping spike were still there but not as high and not as frequent )

But everything went downhill from may 28th and it's even worse than before...

Can someone help ? 

Here are the downstream values : 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12027500004.537256 qam9
2138750000737256 qam1
31467500006.637256 qam2
41547500006.437256 qam3
5162750000637256 qam4
6170750000637256 qam5
71787500005.637256 qam6
81867500005.437256 qam7
91947500004.937256 qam8
10210750000437256 qam10
112187500003.537256 qam11
122267500003.237256 qam12
132347500002.737256 qam13
142427500002.437256 qam14
152507500001.737256 qam15
16258750000137256 qam16
17266750000137256 qam17
18274750000137256 qam18
192827500001.537256 qam19
202907500001.537256 qam20
212987500001.737256 qam21
223067500001.937256 qam22
23314750000237256 qam23
243227500002.237256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.640
2Locked37.6140
3Locked37.6180
4Locked37.650
5Locked37.600
6Locked37.650
7Locked37.640
8Locked37.650
9Locked37.350
10Locked37.600
11Locked37.6200
12Locked37.650
13Locked37.600
14Locked37.350
15Locked37.370
16Locked37.600
17Locked37.650
18Locked37.650
19Locked37.650
20Locked37.6100
21Locked37.660
22Locked37.600
23Locked37.650
24Locked37.350
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Re: HIGH ping spikes

up !

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Re: HIGH ping spikes

up !

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