No - the “free & automated” Service Status number - 0800 561 0061 - just reports issues in the area - if there are none it will say so - it usually gives the most up to date info. and tells you of more local issues down to postcode level. If its not a VM phone you may have to input some account/postcode data.
In the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
It's saying there's a fault via automated message. I need a bit more than 'there is fault' atm though... I have several project deadlines today and tomorrow that require upload or I'm completely f***&ed. How do I speak with a human who can give me actual timelines / tell me what's going on?
Unfortunately you can't. Don't you have a backup service like 4G mobile data? You need one if broadband is essential to you. Virgin Media is a residential service and there is no priority for WFH. That's what Virgin Business is for.
With all due respect to the contract etc residential service or not - if any other service I use (telephone / web services etc) was crapping 1/10th of the amount that Virgin has in the 3 months since I've lived in this house I would consider it completely unacceptable. On their Gig 1 package, I have yet to achieve full speed ONCE.
I've had this argument before (I think quite possibly with you the last time this happened). The idea that I should have to get a business account to WFH is frankly laughable. The costs are insane and I'm not a multinational corporation, I'm a person temporarily working from home. I can't use 4g it doesn't have the bandwidth to transfer large files.