Imagine for a minute, I walked into your office, unplugged your network cable from the back of your computer, so you couldn't access any of your network, printers, NAS, your current video call drops... and obviously all of the internet, in the background your TV goes silent.
Then I make you wait 10 or 20 minutes before you could access any of them again.
AND I do this a few times a week, sometimes for as long as an hour.
You ask me, "why do you keep doing this"
I just say, "have you tried turning it off and on again?"
I'm done with virgin media, my cancelation notice has already been received.
The absolute morons at the 1st line tech support was the final straw.
I was not allowed to claim for the days of downtime, so you can have your equipment back, i've had enough.
In any case, the reason why I make this post today?
To share thinkbroadband report images while I wait out my 30 day cancelation period.


Yes indeed! Even while I wait out my 30 days to cancel? My service is interrupted.
And again, no loss of service refund to be had.
Apparently the amount of time I was offline doesn't qualify?

Just another cheeky little reboot & loss of service, thank so much for that software update i'm sure the next customer will thank you for it.
I'm so thankful I got an email informing me of the price changes and my rights to cancel as I was stuck in a 12 month contract, thank you so much for making it easier for me to get rid of this problem.
Just in case anyone was wondering, the constant software updates, T3 ranging, IP renewal failures and rebooting of my virgin media modem is the cause of my original complaint. Hours and days have been lost. I've lost serious money through my work. So i'm done.