Thank you for your reply.
My problem is as follows: -
I signed up for Virgin Broadband three years ago and my contract states I should recieve the 350Mb service (which is what I am charged for and pay for). I have probably received that level of service only for a limited period after I had complained and mircaculously after, the level of bandwidth increased to 200Mb plus but soon drops off again.
The last time this happened, I was so annoyed because the 'VM Engineer' online told me that the only way I could test the real speed was by plugging my laptop with a CAT6 cable directly into the VM router. I did this and still had a reading way below the 350Mb so he basically told me either my computer or my CAT6 cacle was faulty. When I explained that I had tested my laptop and cable upon my sons 200Mb service and got constant readings exceeding 200Mb, he did not believe me. However, quite amazingly after he had finished, my broadband went up to over 200Mb but this only lasted for a short period before it was back down again.
What happened to actual testing at customer premises? Does this not happen any more? I have appreciated the past year or so has been difficult but now it is beyond a joke.
I pay and have paid for a 350Mb service but I am not receiving anything remotely close to it... and sadly I do not believe that VM can provide what they are contracted to deliver upon a continuous basis... a clear case of breach of contract.
So I have literally just undertaken a speedtest with the results being Ping: 14ms / Download 79.3 Mbps / Upload 35.2 Mbps ... which is the best I have had for several weeks now but still way off the 350Mbps I pay for and still way below the 50% threshold.
Is there a telephone number I can call as I'm totally at my wits end over this....