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Spudzy
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Gigabit Really ???? SO19

Hi All !!

Been with Virgin now 3 weeks with the super fast gigabit broadband..... I am yet to even hit 400meg on a good day tops.

Spoke to support who are useless so any ideas how this can be resolved and quickly please !!!

 

Not really a good start for a new customer 

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Andrew-G
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Message 2 of 13
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Re: Gigabit Really ???? SO19

Not really a good start for a new customer 

Welcome to Virgin Media, I regret to inform you that's how it is here.  You did check the reviews before signing up?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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legacy1
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Re: Gigabit Really ???? SO19


@Spudzy wrote:

I am yet to even hit 400meg on a good day tops.


That by wireless?

 

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Spudzy
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Re: Gigabit Really ???? SO19

No wired 

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legacy1
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Re: Gigabit Really ???? SO19

what hardware do you have?

do you have a AV installed?

your ethernet cable CAT6?

Try another browser for speed test at
https://www.dslreports.com/speedtest

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BenMcr
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Message 6 of 13
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Re: Gigabit Really ???? SO19

Also as you have a Hub 4, go to www.samknows.com/realspeed on any device connected to your Hub.

That will tell you what the connection between the Hub 4 and Virgin Media is doing. Any variation between that any your devices on your home network will be related to your internal setup.

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I work for Virgin Media - but all opinions posted here are my own
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Spudzy
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Message 7 of 13
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Re: Gigabit Really ???? SO19

Sam knows is now showing true speed of what it should be but why is it still throttling through ethernet and wifi ?

Screenshot_20200214-190928_Samsung Internet.jpg

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MarkPi
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Message 8 of 13
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Re: Gigabit Really ???? SO19

This has come up before and will come up many times in the future.

The Samknows test shows what speed is being delivered to your Hub4, anything beyond that is down to your equipment.

I've tested various things connected to a Hub 4 and many of them can't take advantage of the 1Gig bandwidth. (Actually the fastest you're likely to get 

What does your network look like? Do you have any switches? What spec devices are you connecting?

Ideally you'd start with just one (modern) device connected via a Cat 6 Ethernet cable. Boot up the PC in "Safe Mode with Networking" and run a speed test to see what you get then.

 

 

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Tazz
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Message 9 of 13
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Re: Gigabit Really ???? SO19

Update your network card drivers as a start
Lee1983
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Message 10 of 13
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Re: Gigabit Really ???? SO19

I got my own wifi 6 router now i get 900 on wifi.  940 wired as thats the max the sh4s 1gb ports can handle

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