I've had Gig1 for about 2 months now and upload speeds have consistently been below my expectations, during peak hours often below 25mbps. While not ideal this was still usable most of the time, though the connection was sometimes unstable meaning packet loss and ping spikes in games. Since yesterday I am now seeing upload speeds of 1mbps or below during peak hours and this is not usable for what I need and am paying for.
Just uploading the image above took 15-20 seconds. This is a Samknows realspeed test.
You need someone who knows more about the Hub4 to comment, but for other Hubs your down power levels are all very high with many being above the recommended maximum of +10dBmV and would be expected to give connection issues. Up powers are "in range" although there are some T3's in there. See what someone else says.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
In addition to what jbrennand has said, all four of your upstream channels are at 16qam. They should all be 64. This the is reason your upload speed is poor... why they are only negotiating 16 instead of 64 I couldn’t say - probably needs a vm staffer to comment.
Reply here can take days.. if i was in your position call customer service 8am sharp.. put hands free on and don't hang up until you get through and engineer booked.
London area has plenty of engineers and whenever I called got an appointment within couple days.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx M200 Oomph - 5GB SIM + 3 extra SIM family plan - BT whole Wi-Fi - Sky Q ............................................................................................................................ Don't cry over Virgin price increase instead speak to retentions team and negotiate a better deal.
I'd expect around one working day for a thread such as this that some kind but anonymous soul has already escalated to the queue for staff attention. The VM community forum is what it says - first responses are typically by interested amateurs such as myself and others who have already replied. The "insightful users" can escalate threads for staff to take a look and advise, but this isn't a real time chat service, nor a first line of customer response as far as VM are concerned, so staff responses can take a while and depend on their other workloads. If that's not fast enough, you'd have to try phoning it in, and dealing with Timbuktoo's finest.
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Thanks for using the forums to get this issue looked into with your broadband, I am sorry if its been causing you some frustration.
Usually what we would ask you to do is just follow these links in order to try and resolve it before we have a look- Slow Speeds Help Intermittent Connection
We may also ask you for a bit more information so we can understand your specific issue like have you checked your speed using our Speed test site here? Also we may need you to use a BMQ graph to gain more of an insight into your HUB's performance, this needs to stay active for 24 hours so we can see a good chunk of activity. We also may need to you reboot your HUB so that the data on the HUB's logs can reset, this helps the performance and also helps us identify any issues on our side.
Please let me know what you find out after following these steps!