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NickCDM
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Message 1 of 11
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Gig1 upgrade not getting expected speeds

Good Morning,

I have upgraded from the 350M package to Gig1 this week and the speeds are lackluster for me.

I'm getting sometimes 500Gbps when jacked directly into the Hub4 with my laptop which has a gigabit Ethernet connection and a CAT7 cable, more often than not I'm getting slower than that. see screenshot below for my latest Sam Knows test (which seem to be all over the place).

Sam Knows.PNG

 

All in all it's been a bit of a downgrade as i was getting 300 - 350 Gbps every time with my 350M package, does anyone have any suggestions? 

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lotharmat
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Re: Gig1 upgrade not getting expected speeds


Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).





------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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NickCDM
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Message 3 of 11
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Re: Gig1 upgrade not getting expected speeds

Hi Lotharmat,

Thanks for the reply, details to follow, it will have to be a few posts as the forum software is telling me it's exceeding 20,000 characters:

Status



Cable Modem Status

Item

Status

Comments

Cable Modem Status

Online

DOCSIS 3.1

Primary downstream channel

Locked

SC-QAM

Channel Overview

Downstream

Upstream

DOCSIS 3.0 channels

31

4

DOCSIS 3.1 channels

1

0



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NickCDM
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Message 4 of 11
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Re: Gig1 upgrade not getting expected speeds

Downstream

 

3.0 Downstream channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

139000000

4.300003

38.605377

QAM256

1

2

147000000

4.000000

38.983261

QAM256

2

3

155000000

3.799999

38.983261

QAM256

3

4

163000000

3.299999

38.605377

QAM256

4

5

171000000

3.099998

38.983261

QAM256

5

6

179000000

2.799999

38.605377

QAM256

6

7

187000000

2.799999

38.983261

QAM256

7

8

195000000

2.599998

38.983261

QAM256

8

9

203000000

2.500000

38.983261

QAM256

9

10

211000000

2.500000

38.605377

QAM256

10

11

219000000

2.500000

38.983261

QAM256

11

12

227000000

2.700001

38.605377

QAM256

12

13

235000000

2.500000

38.983261

QAM256

13

14

243000000

2.799999

38.605377

QAM256

14

15

251000000

2.799999

38.605377

QAM256

15

16

259000000

2.900002

38.983261

QAM256

16

17

267000000

2.599998

38.605377

QAM256

17

18

275000000

2.400002

38.605377

QAM256

18

19

283000000

2.200001

38.605377

QAM256

19

20

291000000

2.099998

38.983261

QAM256

20

21

299000000

2.400002

38.605377

QAM256

21

22

307000000

2.500000

38.983261

QAM256

22

23

315000000

2.400002

38.983261

QAM256

23

24

323000000

1.799999

38.983261

QAM256

24

25

331000000

1.299999

38.605377

QAM256

25

26

339000000

1.299999

38.983261

QAM256

26

27

347000000

1.299999

38.983261

QAM256

27

28

355000000

1.400002

38.983261

QAM256

28

29

363000000

1.700001

38.983261

QAM256

29

30

371000000

1.900002

38.983261

QAM256

30

31

379000000

1.599998

38.983261

QAM256

31



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NickCDM
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Message 5 of 11
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Re: Gig1 upgrade not getting expected speeds

3.0 Downstream channels

Channel

Lock Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.605377

0

0

2

Locked

38.983261

0

0

3

Locked

38.983261

0

0

4

Locked

38.605377

0

0

5

Locked

38.983261

0

0

6

Locked

38.605377

0

0

7

Locked

38.983261

0

0

8

Locked

38.983261

0

0

9

Locked

38.983261

0

0

10

Locked

38.605377

0

0

11

Locked

38.983261

0

0

12

Locked

38.605377

0

0

13

Locked

38.983261

0

0

14

Locked

38.605377

0

0

15

Locked

38.605377

0

0

16

Locked

38.983261

0

0

17

Locked

38.605377

0

0

18

Locked

38.605377

0

0

19

Locked

38.605377

0

0

20

Locked

38.983261

0

0

21

Locked

38.605377

0

0

22

Locked

38.983261

0

0

23

Locked

38.983261

0

0

24

Locked

38.983261

0

0

25

Locked

38.605377

0

0

26

Locked

38.983261

0

0

27

Locked

38.983261

0

0

28

Locked

38.983261

0

0

29

Locked

38.983261

0

0

30

Locked

38.983261

0

0

31

Locked

38.983261

0

0



3.1 Downstream channels

Channel

Channel Width (MHz)

FFT Type

Number of Active Subcarriers

Modulation (Active Profile)

First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

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NickCDM
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Message 6 of 11
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Re: Gig1 upgrade not getting expected speeds

3.1 Downstream channels

Channel ID

Lock Status

RxMER Data (dB)

PLC Power (dBmV)

Correcteds (Active Profile)

Uncorrectables (Active Profile)

159

Locked

41

2.6

152798031

4209

 

Upstream

 

3.0 Upstream channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

39400000

42.520599

5120 KSym/sec

64QAM

4

2

46200000

42.770599

5120 KSym/sec

64QAM

3

3

53700000

42.770599

5120 KSym/sec

64QAM

2

4

60300000

43.270599

5120 KSym/sec

64QAM

1



3.0 Upstream channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

US_TYPE_STDMA

0

0

0

0

2

US_TYPE_STDMA

0

0

0

0

3

US_TYPE_STDMA

0

0

0

0

4

US_TYPE_STDMA

0

0

0

0

 

Configuration

 

General Configuration

Network access

true

Maximum Number of CPEs

1

Baseline Privacy

true

DOCSIS Mode

3.1

Config file

54k;fg87dsfd;kfoA,.iyewrkldJK



Primary Downstream Service Flow

SFID

1395

Max Traffic Rate

1200000450

Max Traffic Burst

42600

Min Traffic Rate

0



Primary Upstream Service Flow

SFID

7117

Max Traffic Rate

55000270

Max Traffic Burst

42600

Min Traffic Rate

0

Max Concatenated Burst

16320

Scheduling Type

bestEffort

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NickCDM
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Message 7 of 11
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Re: Gig1 upgrade not getting expected speeds

Network Log

Time

Priority

Description

Thu Jan 1 00:01:22 1970

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 12:13:13 2021

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 12:13:13 2021

3

Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 12:13:13 2021

4

T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 12:13:13 2021

3

REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 12:13:37 2021

4

Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 12:14:00 2021

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 12:14:46 2021

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 12:14:58 2021

6

SW Download INIT - Via Config file ;fg87dsfd;kfoA,.iyewrkldJKDHS

Sat Aug 14 12:16:17 2021

6

SW download Successful - Via Config file

Sat Aug 14 12:18:48 2021

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 12:31:06 2021

5

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 12:34:17 2021

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 12:58:58 2021

5

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 13:25:34 2021

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 13:44:43 2021

4

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 13:44:44 2021

6

DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 14:17:22 2021

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 14:21:14 2021

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 14:29:37 2021

5

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat Aug 14 18:39:17 2021

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 16:56:28 2021

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 17:08:44 2021

5

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 17:34:57 2021

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 17:39:28 2021

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 17:51:44 2021

5

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:13:02 2021

6

CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:13:05 2021

5

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:13:09 2021

6

CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:13:09 2021

5

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:13:49 2021

3

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:14:14 2021

5

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:14:16 2021

6

CM-STATUS message sent. Event Type Code: 5; Chan ID: 14; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:14:19 2021

5

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:14:23 2021

6

CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:14:29 2021

3

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:14:31 2021

6

CM-STATUS message sent. Event Type Code: 5; Chan ID: 14; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:14:49 2021

3

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:15:52 2021

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:20:06 2021

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 18:28:06 2021

5

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon Aug 16 20:35:37 2021

6

CM-STATUS message sent. Event Type Code: 5; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

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NickCDM
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Message 8 of 11
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Re: Gig1 upgrade not getting expected speeds

Should all be up there now, please let me know if there's anything missing

Thank you
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Serena_C
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Message 9 of 11
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Re: Gig1 upgrade not getting expected speeds

Hi @NickCDM

 

Thanks for the details.

 

I'd like to take a look at your account to further investigate this speed issue. I will send you a private message now to obtain the details required, please look out for the purple envelope in the top right corner 🙂

 

Kind regards,

Serena

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NickCDM
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Message 10 of 11
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Re: Gig1 upgrade not getting expected speeds

Hi Lotharmat,

I've posted the router stats, please let me know if you need anything else.

Nick

PS. the user below asked for the following details via private message, is this normal? (I have not and will not give out the information on here)

- Name on your account:

- Account number:

- Confirmation that you are the account holder:

- The 1st, 3rd and 5th character of your memorable account phrase of word (this is the telephone password you would have set up when you joined us)

 

 

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