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carl_pearce
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Message 11 of 28
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Re: Gig1 speed


@ashleycoombs205 wrote:

Haven’t tried that. But tbh I’m just going to cancel to go back to the 350 package. It’s the inconsistency of speeds that annoy me, at an extra cost I’m not wearing it.


Fair enough, however it may not be the connection considering the HUB is being delivered full speed, I assume?

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ashleycoombs205
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Message 12 of 28
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Re: Gig1 speed

AEAD4EA3-8B62-4E69-8751-739FCBDACC9D.png

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ashleycoombs205
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Message 13 of 28
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Re: Gig1 speed

Hub is getting the speed.

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carl_pearce
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Message 14 of 28
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Re: Gig1 speed


@ashleycoombs205 wrote:

AEAD4EA3-8B62-4E69-8751-739FCBDACC9D.png


Yeah, looks like a good connection.

Up to you.

Out of interest if you speed test two devices at the same time what is the overall speed?

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ashleycoombs205
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Message 15 of 28
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Re: Gig1 speed

Wired laptop the speeds can go up to 700 then the next test it’ll drop down to 300 and I’ve seen lower than that. WiFi connection max of 501 and lows of 220ish and again lower. All tests have been done with no other use on the network.

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Akua_A
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Message 16 of 28
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Re: Gig1 speed

Hi @ashleycoombs205,

Welcome to our community forums and thank you for your first posts. Sorry to hear you are having issues with your broadband speeds since getting the Gig1 and hub 4 upgrades.

We can understand the frustration caused and we want to best help. I have been able to access your account using forum details and I can see you recently downgraded your package to a hub 3 as a resolution for this issue. Just to confirm, how has service been since the upgrade? Do you need any further help?

Thanks,

Akua_A
Forum Team



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ashleycoombs205
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Message 17 of 28
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Re: Gig1 speed

Hi, thanks for your reply. Very confused! I was told to keep the hub 4 but personally I’d like to go back to the 3.. can I do this? As I have got a collection email the other day.

Also I was told when I signed up to the gig1 there would be no £35 charge which looks like has still been added to my bill for next month. I’m sick of rings up this week! If you could verify that would be wonderful.

Merry Xmas to yourself 

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Gareth_L
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Message 18 of 28
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Re: Gig1 speed

Hi ashleycoombs205

The downgrade to the hub3 would not be possible now sorry 

How ever I can look at that £35 fee for you, that's no problem at all 

I will need to send you a private message to pass security before I can access the account 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

 

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ashleycoombs205
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Message 19 of 28
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Re: Gig1 speed

Thanks. I’ve downgraded internet too the 500 package so can I go back to the hub3?

when I wanted to cancel my gig 1 upgrade (still within the 14day cooling off period) I was told to couldn’t go back to the original package at the same price! Very disappointed. So I opted for the 500 package but that still hasn’t taken effect yet. Guessing so I can still be charged! I shall be writing a letter of complaint regards our experience.

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Ashleigh_C
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Message 20 of 28
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Re: Gig1 speed

I'm very sorry to hear that you have had to downgrade @ashleycoombs205

 

Can I ask how things are looking since your last post? 

 

Unfortunately we would not be able to provide the Hub 3.

 

Have you been able to raise a complaint at all? This is something we can assist with you if you would like? 

 

Thanks again.

Ash_C
Forum Team



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