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TheSingingBush
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Gig1 speed... let down

Upgraded to gig1 speed on Saturday last week, promised speed would be between 1.1GB and 1GB with an absolute bare minimum of 550mb at the busiest times.. so far I have seen just over 500mb twice and the rest being between 300 and 450mb... if this is correct for 1GB it is not what was sold to me, can i ask for them to cancel my deal?

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gary_dexter
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Re: Gig1 speed... let down

How are you Speedtesting?


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TheSingingBush
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Re: Gig1 speed... let down

Using the speed test app as suggested by VM 👍

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Politegpig66
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Re: Gig1 speed... let down

How can you moan, you are getting over a third the speed you pay for!

obv sarcasm. I am looking to cancel as well mate.

 

jhuk
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Re: Gig1 speed... let down

They cannot promise anyone 1Gb/s+ apart from the internal Samknows software as the HUB LAN Port(s) will not do that speed, it will be about 950Mb/s max.

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gary_dexter
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Re: Gig1 speed... let down

I meant over a wired or wireless connection and from what device?


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TheSingingBush
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Message 7 of 10
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Re: Gig1 speed... let down

Wired and wireless, used fast.com and speed test and both report the same.

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TheSingingBush
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Re: Gig1 speed... let down

They did, and its detailed in the online chat I had which I why I upgraded. Thought it was too good to be true. The Hub4 isnt as good with wifi coverage either, very disappointed.

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Andrew-G
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Message 9 of 10
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Re: Gig1 speed... let down

The Hub4 isnt as good with wifi coverage either, very disappointed.

If you can afford to splash your cash on a 1 Gbps connection, then given the modest real world benefits that brings, surely you can justify buying yourself a premium router offering Wifi 6?  ISP hubs are always cheapskate, low spec affairs with inferior wifi, why would you expect the Hub 4 to be any different to VM's previous hubs?   VM plan to eventually issue around 5 million or so Hub 4s, and so the spec they hammered out with the makers was as cheap and cheerless as possible.

And when you're considering what to buy, if you want maximum throughput, avoid most wifi mesh systems - I'm a big fan of mesh wifi, and have replaced the wireless of my Hub 3 with a TP-Link system, but mesh systems are optimised for coverage with decent practical speeds, not ultra-high speed throughput.  For that you're looking at (for example) a decent Asus router (EDIT: Carelessly linked to the excellent Asus RT-AC86U, but that's NOT a Wifi 6 router, so you'd need to do some asking around and research yourself for something that will offer that) costing well on the wrong side of £100, and if that still doesn't provide the required coverage and wireless speed throughout the property, adding a second similar calibre router configured in access point mode and connected to the DHCP router by Cat 7 ethernet cable. 

And this advice applies to ANYBODY who decides they need 1 Gbps.  Running a 1 Gbps through an ISP hub's router is like putting rocket fuel into a family hatchback, and then being surprised when the performance remains rubbish.

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SCA1972
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Message 10 of 10
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Re: Gig1 speed... let down


@TheSingingBush wrote:

Wired and wireless, used fast.com and speed test and both report the same.


What about the speed test built into the Hub 4?  I believe it shows speed to hub (which is the one VM guarantee) and speed to device which is usually lower.

http://www.samknows.com/realspeed

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My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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