Virgin Media Community

[Spikeyhair881]

I was sent the hub 5 and are getting slower speeds. I have had it over a week Fives times they have said try it in 24 hours.

well guess what virgin it has been 7 days and no fix. Virgin. You should check you speeds before you sell them to us and lie about what speed we will get.

They took my money and did not honour the deal.

I am sure they will try and fix it after I have cancelled my direct debit.

Very unhappy.

[Spikeyhair881]

I am looking into changing providers. They have had their chance,

[Silentnight]

As has been posted in another thread a recent firmware update has crippled the speed for 1 gig owners using the VM hub 4.

People like myself using the hub 4 presumed hub 5 would be immune to this problem, it seems not.

Before this firmware is sorted there needs to be more people like yourself bringing it to attention, as VM when approached seem oblivious to the problem, or how many have been affected. 

[Spikeyhair881]

Cheers. I will see if there is a firmware update pending or there is a download somewhere.

[Client62 · Accepted solution]

Use this link to see what speeds are available at the Hub and what is your kit draws.

Once the test starts click Run full test to see the upstream figures.

https://www.samknows.com/realspeed/

[Tudor]

There is no user control on firmware updates, they are just pushed out by VM and the users are never given a timescale.

[Spikeyhair881]

Looking like the hub is not the problem. The link shows 1144 mbps and device/pc showing 494 mbps.
I am thinking it could be my ethernet cable which is at least 20 years old. I will try a new cat 6 cable.
Fingers crossed.

[Client62]

Your cable is OK.  We can say that as the speed is above 100 so the link is working at 1000 Mb/s

To understand where the PC can get to boot it in  Safe mode + Networking then re-run the Realspeed test.

If there is no / quite minor improvement, the PC is already close to the best.

If there is a very decent  improvement, start looking at all the software on the PC that slugs its performance, bloated security packages / safe browsing software / software firewalls.  Also look out for processes that go busy during the speed test - why are they interested in network traffic.

[Spikeyhair881]

You are right. In safe mode I am getting 800+

[Akua_A]

Hi @Spikeyhair881,

Welcome back to our community forums and sorry to hear you are having issues with hub 5 speeds.

We understand the inconvenience this may have caused and want to do our best to help. How have speeds been since the last posting? You may find the following link useful https://www.virginmedia.com/broadband/speeds

You can also run tests on your service here https://www.virginmedia.com/help/service-status

Thanks,