Since getting a Hub4 and Gig1 my speed has gone from a consistent 650 ish(M600) to sub 400. The latency on thinkbroadband is all over the place when before it was consistently ok.
I try to run a check and get this
Go to Answer
The router/hub is clearly provisioned wrong or my account is setup wrong. Its capped at around M350 speeds.
More phone calls today, probably spent 5 hours on the phone these past few days.
OK, a factory reset has resolved the issue. 😀
Now getting 950 directly connected to the router and 700mb when I switch to modem mode to use my router. Happy with that.
I am very sorry to hear that you faced some issues with your connection speeds recently. However, I'm glad to hear that these have now been resolved following a factory reset of the router.
Please do let us know if there's anything more that we can assist you with.
New around here? To find out more about the Community check out our Getting Started guide
I am so sorry to hear that you're having some broadband connection speed issues lately. Are these problems ongoing for you today?
If so, what speeds are you currently getting whilst using a wired connection? You can run a speed test here.
Issues were resolved with a full factory reset thanks. The lady had me hold the pin reset button for a whole minute(not sure that is necessary or not).
Now just have the standard bad latency of the puma chipset 😂 (I would literally pay for a hub 5....)
Found this answer helpful? Share it!
@chronicbint wrote:Issues were resolved with a full factory reset thanks. The lady had me hold the pin reset button for a whole minute(not sure that is necessary or not). <snip>
Issues were resolved with a full factory reset thanks. The lady had me hold the pin reset button for a whole minute(not sure that is necessary or not). <snip>
Yes 60 seconds is recommended. Also do not reboot the Hub after the reset, just let it initialise itself. Takes around 5 minutes or so.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks