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chronicbint
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Gig1 running at 374

Since getting a Hub4 and Gig1 my speed has gone from a consistent 650 ish(M600) to sub 400. The latency on thinkbroadband is all over the place when before it was consistently ok.

I try to run a check and get this

1.png

or this

2.png

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ArcherH
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Re: Gig1 running at 374

I have exactly the same issue after upgrading a week ago from M600! So frustrating all virgin media want to do is send an engineer out.
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chronicbint
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Re: Gig1 running at 374

The router/hub is clearly provisioned wrong or my account is setup wrong. Its capped at around M350 speeds.

More phone calls today, probably spent 5 hours on the phone these past few days.

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chronicbint
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Re: Gig1 running at 374

OK, a factory reset has resolved the issue. 😀

Now getting 950 directly connected to the router and 700mb when I switch to modem mode to use my router. Happy with that.

 

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ArcherH
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Re: Gig1 running at 374

Was that via a pinhole reset?
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Zach_R
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Re: Gig1 running at 374

Hi @chronicbint,

I am very sorry to hear that you faced some issues with your connection speeds recently. However, I'm glad to hear that these have now been resolved following a factory reset of the router.
 

Please do let us know if there's anything more that we can assist you with.

Thanks,
 



Zach - Forum Team


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Zach_R
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Re: Gig1 running at 374

Hi @ArcherH,
 

I am so sorry to hear that you're having some broadband connection speed issues lately. Are these problems ongoing for you today?

If so, what speeds are you currently getting whilst using a wired connection? You can run a speed test here.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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chronicbint
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Re: Gig1 running at 374

Issues were resolved with a full factory reset thanks. The lady had me hold the pin reset button for a whole minute(not sure that is necessary or not).

Now just have the standard bad latency of the puma chipset 😂 (I would literally pay for a hub 5....)

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Adduxi
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Re: Gig1 running at 374


@chronicbint wrote:

Issues were resolved with a full factory reset thanks. The lady had me hold the pin reset button for a whole minute(not sure that is necessary or not).  <snip>


Yes 60 seconds is recommended. Also do not reboot the Hub after the reset, just let it initialise itself. Takes around 5 minutes or so. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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