Virgin Media Community

[gonnella]

Hi,

Are there any known network issues in the RG5 area, I am experiencing mild latency spikes and packet loss on a daily basis. This started just over a week ago.

Power levels stats below...

Thanks

Pete

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

5	443000000	7.099998	40.366287	QAM256	5
1	411000000	6.900002	40.366287	QAM256	1
2	419000000	7.099998	40.366287	QAM256	2
3	427000000	7.199997	40.366287	QAM256	3
4	435000000	7.099998	40.366287	QAM256	4
6	451000000	7.000000	40.366287	QAM256	6
7	459000000	6.800003	40.366287	QAM256	7
8	467000000	6.800003	40.366287	QAM256	8
9	475000000	6.900002	40.366287	QAM256	9
10	483000000	7.000000	40.366287	QAM256	10
11	491000000	7.199997	40.366287	QAM256	11
12	499000000	7.199997	40.946209	QAM256	12
13	507000000	7.300003	40.366287	QAM256	13
14	515000000	7.199997	40.366287	QAM256	14
15	523000000	7.199997	40.946209	QAM256	15
16	531000000	7.199997	40.946209	QAM256	16
17	539000000	7.099998	40.366287	QAM256	17
18	547000000	7.199997	40.366287	QAM256	18
19	555000000	7.099998	40.366287	QAM256	19
20	563000000	7.199997	40.946209	QAM256	20
21	571000000	7.300003	40.946209	QAM256	21
22	579000000	7.199997	40.366287	QAM256	22
23	587000000	7.000000	40.366287	QAM256	23
24	595000000	6.599998	40.366287	QAM256	24
25	603000000	6.300003	40.366287	QAM256	25
26	611000000	6.000000	38.983261	QAM256	26
27	619000000	5.800003	40.366287	QAM256	27
28	627000000	5.699997	38.983261	QAM256	28
29	635000000	5.500000	38.983261	QAM256	29
30	643000000	5.500000	38.983261	QAM256	30
31	651000000	5.599998	38.983261	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

5	Locked	40.366287	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
6	Locked	40.366287	0	0
7	Locked	40.366287	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	0	0
10	Locked	40.366287	0	0
11	Locked	40.366287	0	0
12	Locked	40.946209	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.946209	0	0
16	Locked	40.946209	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.946209	0	0
21	Locked	40.946209	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
25	Locked	40.366287	0	0
26	Locked	38.983261	0	0
27	Locked	40.366287	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

43

5.6

6026160

33

[gonnella]

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 36600000 44.520599 5120 KSym/sec 64QAM 3
2 23600000 44.020599 5120 KSym/sec 64QAM 5
3 30100000 44.020599 5120 KSym/sec 64QAM 4
4 43100000 44.520599 5120 KSym/sec 64QAM 2
5 49600000 45.020599 5120 KSym/sec 64QAM 1


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0
5 US_TYPE_STDMA 0 0 0 0


3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 10.0 39.8 2K QAM8


3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6 OFDMA 200 53.9 0 0

[Tudor]

Nothing wrong with those stats at all. Possibly an area problem.

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.