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Ghrog
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Gig1 download speeds slower than M500 only difference is Hub 4

I have exactly the same issue!!!

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jbrennand
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Re: Gig1 download speeds slower than M500 only difference is Hub 4

Try doing a pinhole reset on the Hub and test speeds again as below.
_________________________

Do a Hub “pinhole reset” - make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. See if that sorts it
_________________________

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”
(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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mbozaritchie
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Re: Gig1 download speeds slower than M500 only difference is Hub 4

Just took delivery today of the Hub4 on the deal to upgrade to Gig service.

Having run speed tests before the upgrade (on a Hub3), results were ~660Mb downstream and ~40Mb upstream.

New Hub4 installed and same speed tests carried out at the same provider and identical results, give or take the odd Mb.

I've received the SMS from VM confirming the "signal has been sent to your house".

Several reboots later, the results are still the same as my old 650Mb service.

I'm assuming that there may be a short delay in the full provisioning of the service.

For reference

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000001.836.4QAM25625
11390000005.436.6QAM2561
21470000005.436.4QAM2562
31550000005.336.6QAM2563
41630000004.936.6QAM2564
51710000004.636.4QAM2565
61790000004.236.6QAM2566
71870000004.236.6QAM2567
81950000003.936.6QAM2568
92030000003.736.6QAM2569
102110000003.636.6QAM25610
112190000003.536.4QAM25611
122270000003.736.6QAM25612
132350000003.936.6QAM25613
142430000003.836.6QAM25614
152510000003.736.4QAM25615
162590000003.836.6QAM25616
172670000003.637.4QAM25617
182750000003.837.4QAM25618
192830000004.136.6QAM25619
20291000000437.4QAM25620
212990000003.236.6QAM25621
223070000002.636.6QAM25622
233150000002.336.4QAM25623
243230000002.136.6QAM25624
263390000001.636.4QAM25626
273470000001.636.4QAM25627
283550000001.736.6QAM25628
293630000001.636.6QAM25629
303710000001.336.6QAM25630
313790000001.336.6QAM25631

 

(And perhaps the most telling of all is the "Max Traffic Rates" )

Screenshot 2021-11-13 170217.png

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jbrennand
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Re: Gig1 download speeds slower than M500 only difference is Hub 4

Yes your upgrade has not been applied yet. I think it can take up to 24h. If its not done by tomorrow call in and ask.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Zach_R
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Re: Gig1 download speeds slower than M500 only difference is Hub 4

Hi @mbozaritchie,

Apologies for the delayed response here. Are you continuing to have issues with your services today?

If you are, can you please clarify the current problems that you're having with your connection?

Thanks,
 



Zach - Forum Team


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