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Marquis
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Message 1 of 13
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Gig1 - Speed = 200 - 400

Hi,

 

I have the Gig1 package. 

When I first had it, my speeds were between 900 - 950 mbs which was great.

But for the past couple of weeks its been anywhere between 200 - 500 Max. Usually the 500 would be at 1 or 2 in the morning. I've done all the steps, including a full factory reset on the box.
Any help would be great.

current speed test.- ping = 9 Download = 212.05 Upload = 51.27



My BQM 

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Marquis
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Message 2 of 13
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Re: Gig1 - Speed = 200 - 400

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000002.79999938.983261QAM25625
102110000003.70000138.983261QAM25610
112190000003.29999938.983261QAM25611
122270000002.59999838.983261QAM25612
132350000002.20000138.605377QAM25613
142430000001.90000238.983261QAM25614
152510000002.09999838.605377QAM25615
162590000002.29999938.605377QAM25616
172670000002.79999938.605377QAM25617
182750000003.59999838.983261QAM25618
192830000004.09999838.605377QAM25619
202910000003.90000238.983261QAM25620
212990000003.40000238.983261QAM25621
223070000003.00000038.605377QAM25622
233150000002.70000138.983261QAM25623
243230000002.79999938.605377QAM25624
263390000002.79999938.983261QAM25626
273470000003.20000138.605377QAM25627
283550000003.09999838.983261QAM25628
293630000003.09999838.605377QAM25629
303710000003.29999938.605377QAM25630
313790000003.09999838.983261QAM25631
11390000005.40000238.983261QAM2561
21470000005.00000038.983261QAM2562
31550000004.69999738.983261QAM2563
41630000004.69999738.605377QAM2564
51710000004.59999838.605377QAM2565
61790000004.40000238.983261QAM2566
71870000004.00000038.983261QAM2567
81950000003.79999938.605377QAM2568
92030000003.79999938.605377QAM2569



 
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Marquis
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Message 3 of 13
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Re: Gig1 - Speed = 200 - 400

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked000
10Locked181319300
11Locked3874381600
12Locked153541800
13Locked189776900
14Locked187455600
15Locked155240100
16Locked61126700
17Locked77213900
18Locked77432900
19Locked48232700
20Locked60512700
21Locked77827900
22Locked70306400
23Locked58363700
24Locked370755400
26Locked371029100
27Locked336337700
28Locked323304700
29Locked373349000
30Locked377797800
31Locked3796838200
1Locked336780600
2Locked388198300
3Locked390149500
4Locked323392770
5Locked330430000
6Locked387646500
7Locked388782600
8Locked323619500
9Locked8175342700



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked 1.311300130
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Marquis
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Message 4 of 13
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Re: Gig1 - Speed = 200 - 400

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000043.5205995120 KSym/sec64QAM4
26030000044.0205995120 KSym/sec64QAM5
34620000042.7705995120 KSym/sec64QAM3
43940000042.2705995120 KSym/sec64QAM2



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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Marquis
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Message 5 of 13
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Re: Gig1 - Speed = 200 - 400

Network Log

Time Priority Description

Sat 26/09/2020 22:31:544DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 26/09/2020 22:31:546DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 28/09/2020 14:44:593No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 30/09/2020 13:19:264DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/10/2020 12:59:434DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/10/2020 12:59:436DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/10/2020 04:18:053No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 05/10/2020 14:17:594DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:135MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:12:295DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 08:04:063No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:55:113Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:55:113No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:55:423Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:55:423No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:56:073Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:56:073No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:56:193Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:56:193No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:56:293Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:56:293No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:56:313Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:56:313No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:57:133Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:57:133No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:57:563Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 03/01/1970 03:57:563No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:135MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:254T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:253REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:273Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:283No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:083Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:083No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:523Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:523No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:03:093Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:03:103No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:135MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:163No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:08:263Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:08:263No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:08:463Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:08:463No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:09:063Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:09:063No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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MikeRobbo
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Message 6 of 13
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Re: Gig1 - Speed = 200 - 400

Carry out a couple more speed tests and report back the speeds.

First one at >> OHV <<,make sure that Erith is the selected test server.

Then at >> SamKnows RealSpeed <<


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Marquis
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Message 7 of 13
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Re: Gig1 - Speed = 200 - 400

OVH Download - 209.3 mb/s 

Upload - 50.18 mb/s

Realspeed 

download to Hub 4 - 1066

Speed to computer - 250

Upload

Mbps
52.3
Latencyms
13.6
Jitterms
1.24
Packet loss%
0.0
UploadMbps
52.2
Latencyms
16.6
Jitterms
2.18
Packet loss%
N/A

I'm using the Ethernet cable supplied with the Hub 4. 

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Alex_RM
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Message 8 of 13
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Re: Gig1 - Speed = 200 - 400

Hi Marquis,

 

Sorry for the late reply, and to hear you've been having some issues with the speeds. 

 

I've been able to locate your account using your forum details, there are no area issues affecting you, I can however see the modem SNR on the hub is out of specification. 

 

Can you please reboot the hub and I'll check the levels again.

 

Alex_Rm

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happywithmy350
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Message 9 of 13
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Re: Gig1 - Speed = 200 - 400

Rock it like it's 1970.. oh wait your router already is

 

Gravelines is the best server and it's literally by the water 50M East from calais 

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Marquis
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Message 10 of 13
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Re: Gig1 - Speed = 200 - 400

Sorry for late reply, its been mental lately.

 

Rebooted the hub.

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