Virgin Media Community

[absolutejeff123]

Hi we upgraded to Gig1 AREA B91.It worked fine for a few days ~900 down, 50 up.Then packet loss on and off and fluctuating latency began constantly, for days.I check speeds and they go down to 93MBs down, 50up. Cat6 cable. Wireless is around 120-150MBs down. My cables and everything are fine, all cat6. Tried multiple cables, multiple systems, still ~90 down. It's been like this for a week now. We're getting ripped off. Don't upgrade to Gig1 and think it'll improve anything

[absolutejeff123]

25	331000000	-4.900002	38.605377	QAM256	25
0				UNSUPPORTED	0
10	211000000	-3.299999	40.366287	QAM256	10
11	219000000	-3.700001	38.983261	QAM256	11
12	227000000	-4.099998	38.983261	QAM256	12
13	235000000	-4.400002	38.983261	QAM256	13
14	243000000	-4.799999	38.983261	QAM256	14
15	251000000	-4.799999	38.983261	QAM256	15
16	259000000	-4.200001	40.366287	QAM256	16
17	267000000	-4.400002	40.366287	QAM256	17
18	275000000	-5.099998	38.983261	QAM256	18
19	283000000	-5.299999	38.605377	QAM256	19
20	291000000	-5.000000	38.983261	QAM256	20
21	299000000	-4.700001	38.983261	QAM256	21
22	307000000	-4.700001	38.983261	QAM256	22
23	315000000	-4.700001	38.983261	QAM256	23
24	323000000	-4.700001	38.605377	QAM256	24
26	339000000	-4.900002	40.366287	QAM256	26
27	347000000	-4.900002	38.983261	QAM256	27
28	355000000	-5.000000	38.983261	QAM256	28
29	363000000	-5.200001	38.983261	QAM256	29
30	371000000	-5.200001	38.983261	QAM256	30
31	379000000	-5.099998	38.983261	QAM256	31
32	387000000	-5.299999	40.366287	QAM256	32
33	395000000	-5.700001	38.983261	QAM256	33
34	403000000	-6.299999	38.983261	QAM256	34
35	411000000	-6.799999	38.605377	QAM256	35
36	419000000	-6.700001	38.983261	QAM256	36
37	427000000	-6.299999	38.983261	QAM256	37
38	435000000	-6.000000	38.983261	QAM256	38
39	443000000	-5.799999	38.605377	QAM256	39
40	451000000	-6.000000	38.605377	QAM256	40

[absolutejeff123]

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	0	5	0
0	NotLocked	0	0	0
10	Locked	140304806	1	0
11	Locked	131227321	1	0
12	Locked	3510813731	7	0
13	Locked	144957786	6	0
14	Locked	141115805	1	0
15	Locked	135329729	3	0
16	Locked	94922028	3	0
17	Locked	97505370	0	0
18	Locked	95938456	2	0
19	Locked	90131145	2	13
20	Locked	93389597	13	0
21	Locked	89409533	2	0
22	Locked	87009536	3	0
23	Locked	81576349	1	0
24	Locked	125051247	8	0
26	Locked	120136025	13	0
27	Locked	115535374	13	0
28	Locked	122889722	5	0
29	Locked	123354700	9	0
30	Locked	119234542	0	0
31	Locked	117303907	2	0
32	Locked	124276004	12	0
33	Locked	121611760	3	0
34	Locked	118860403	13	0
35	Locked	112247661	6	0
36	Locked	119921534	6	0
37	Locked	132826213	5	0
38	Locked	128791085	10	0
39	Locked	142362383	1	0
40	Locked	1981830905	5	0

[absolutejeff123]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	51.520599	5120 KSym/sec	64QAM	4
2	46200000	51.020599	5120 KSym/sec	64QAM	3
3	39400000	50.520599	5120 KSym/sec	64QAM	2
4	32600000	49.520599	5120 KSym/sec	64QAM	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	2	0
2	US_TYPE_STDMA	0	0	2	0
3	US_TYPE_STDMA	0	0	2	0
4	US_TYPE_STDMA	0	0	2	0

[trawlen]

Yeah I'm in BB12 and im getting under 100Mbps right now, usually i get 500Mbps - 1Gbps.

It would be great to hear from VM on this because I reboot all of my equipment and it doesn't change anything, even with a fully wired machine running a speed test (on multiple servers).

Just the speed fluctuates that much that I have only seen a couple of 900mbps+ speed test results... I understand there's many factors that can affect this but the maximum speed I can download a file at right now is 10mb/s from anywhere and speed tests are showing 100Mb

[absolutejeff123]

Glad to hear it's not only me.
Yeah I tightened all cables, rebooting everything. Nothing.

[trawlen]

I've called and it said that I need to speak to someone after doing diagnostics. Not sure if that's because diagnostics don't exist for Gig1 yet (according to the website) or if there is actually a fault. Then after 20 minutes on hold it hung up on me after i heard some button pressing over the hold music...

Today and last night I've had drop outs and 150ms latency.

You'd think right now I'd be glad that I cancelled my phone and TV and paid MORE for the best connection in the UK and invested my money in to a company who's trying to improve internet speeds but since I got it, it's sucked. Even the new hub sucks and I have to reboot it weekly to keep the speed but now that I'm working from home and I rely on a fast connection I regret it more than ever.

I know it is difficult for us all but come on VM, it's also difficult not being able to work from home even though I pay to be able to

[gary_dexter]

What speeds do you get using this link:

https://samknows.com/realspeed/

[absolutejeff123]

Speed to Virgin Media Hub 4 1051
Speed to Computer 92.2
Speed to Phone ~200

Using the cat6 cable included with hub 4 into a gigabit port.
My cables are fine as it was working as intended for a few days after we upgraded.

[gary_dexter]

So you’re getting the full 1GB speed delivered to down the line to your hub/property.