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luk34dd0
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Gig1 Package Availability Disappeared

When I signed up for Virgin Media I could see the Gig1 package available (and all of the packages below) but decided at the time to go with the M200 package to see how it was.

Now, if I go to the Upgrade page (My Upgrades and Offers | Virgin Media) all I see is a "We don't have any recommended offers or upgrade available for you right now, however..." message.

If I search my address without logging in, I can only see the M200 package for my address but all of my neighbours addresses have up to the Gig1 package.

Also, when Virgin was installed, the put fibre in right to the box at my door.

I've no idea what's going on to be honest.  I'd be tempted to upgrade if I could.

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Roger_Gooner
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Re: Gig1 Package Availability Disappeared

The online upgrades have never worked well, so call to get your Gig1.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
luk34dd0
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Re: Gig1 Package Availability Disappeared

I've tried via live chat a couple of times but they just told me it wasn't available and wouldn't listen.

I've not tried via the phone though.  Do you think it would be more successful?

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Roger_Gooner
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Re: Gig1 Package Availability Disappeared

Try calling (at 0800 you are most likely to get through with minimal delay).

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection