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Tazz
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Gig1 Latency issues Bracknell in the evenings

Hello

I have recently started getting a lot of latency issues in the evenings when playing online games. My think broadband graph is showing some major spikes and speed tests show slow upload. Please can this be looked into by a member of the team. Gig1 is not cheap and I don't expect to be getting these issues for a premium package.

Stats are all OK. 

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Andrew-G
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Re: Gig1 Latency issues Bracknell in the evenings

Post a link to your BQM - even when the forum staff get round to replying (which is taking quite a while at the moment due to workload) they won't be able to see that.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Aaron2
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Re: Gig1 Latency issues Bracknell in the evenings

Can you go to 192.168.0.1 and then sign in, go to Advanced and choose Show Router Status, then copy and paste the Downstream, Upstream and Network Logs results in here? Any Mac IDs will be automatically censored by the forum software so no need to manually do so 🙂


** I work for VirginMedia but all opinions posted here are my own.
Andrew-G
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Re: Gig1 Latency issues Bracknell in the evenings

@Aaron2 Any ... IDs will be automatically censored by the forum software so no need to manually do so

So long as you copy and paste as text. 

If you post screenshots, then the forum software can't redact addresses, the resulting image is unreadable mush due to loss of image resolution, images containing addresses are (rightly) blocked by the moderators....and we don't help people who post screenshots simply because we're brutal and unforgiving.

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Aaron2
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Re: Gig1 Latency issues Bracknell in the evenings

Just as well I didn't ask him for photos then.


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Tazz
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Re: Gig1 Latency issues Bracknell in the evenings

Good to see no response from Virgin staff as normal... Slow uploads again with packet loss and lagging in games again... Not quite what you should expect from a premium 1Gb internet service... Stats seem fine to me and it is clearly upload overload in the area. Speed tests most of the time when issues happen  download is fine upload is a few meg if lucky....

Back to BT for a decent gaming experience I think...

Here is my TBB graph: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ae1171902d166652cebfeae3f1fc07d922428e6a-10-01-2021


3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 411000000 5.199997 40.366287 QAM256 1
2 419000000 5.199997 40.366287 QAM256 2
3 427000000 5.199997 40.366287 QAM256 3
4 435000000 5.199997 40.366287 QAM256 4
5 443000000 5.199997 40.366287 QAM256 5
6 451000000 5.000000 38.983261 QAM256 6
7 459000000 4.400002 38.983261 QAM256 7
8 467000000 4.099998 38.983261 QAM256 8
9 475000000 3.599998 38.605377 QAM256 9
10 483000000 3.900002 38.983261 QAM256 10
11 491000000 4.000000 38.983261 QAM256 11
12 499000000 4.199997 38.983261 QAM256 12
13 507000000 4.300003 40.366287 QAM256 13
14 515000000 4.500000 38.983261 QAM256 14
15 523000000 4.500000 40.366287 QAM256 15
16 531000000 4.300003 40.366287 QAM256 16
17 539000000 4.199997 40.366287 QAM256 17
18 547000000 4.300003 38.983261 QAM256 18
19 555000000 4.300003 38.983261 QAM256 19
20 563000000 4.099998 38.605377 QAM256 20
21 571000000 3.900002 40.946209 QAM256 21
22 579000000 3.900002 38.605377 QAM256 22
23 587000000 4.099998 39.397190 QAM256 23
24 595000000 4.000000 38.983261 QAM256 24
25 603000000 3.599998 38.983261 QAM256 25
26 611000000 3.099998 38.983261 QAM256 26
27 619000000 3.099998 38.983261 QAM256 27
28 627000000 3.200001 38.983261 QAM256 28
29 635000000 3.299999 38.983261 QAM256 29
30 643000000 2.900002 38.983261 QAM256 30
31 651000000 2.700001 38.983261 QAM256 31


3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 0 0 0
2 Locked 622254761 1 0
3 Locked 610783867 1 0
4 Locked 593941836 0 0
5 Locked 606061348 0 0
6 Locked 607727771 2 0
7 Locked 601856328 0 0
8 Locked 3944865080 1 0
9 Locked 3946743282 2 0
10 Locked 3939726582 2 0
11 Locked 3973663076 1 0
12 Locked 3924026270 1 0
13 Locked 3914798018 1 0
14 Locked 3920915621 1 0
15 Locked 3926702777 3 0
16 Locked 3846025247 4 0
17 Locked 3845743311 1 0
18 Locked 3843553468 2 0
19 Locked 3844818431 7 0
20 Locked 3830406132 6 0
21 Locked 3811361952 1 0
22 Locked 3842717634 7 0
23 Locked 3840817612 7 0
24 Locked 478356275 5 0
25 Locked 477525103 6 0
26 Locked 1387746164 8 0
27 Locked 477629970 9 0
28 Locked 480893519 13 0
29 Locked 479644168 10 0
30 Locked 479834475 15 0
31 Locked 2212580199 5 0


3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 96 4K 1880 QAM4096 728


3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 Locked 3.5 326153467 0

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 37.020599 5120 KSym/sec 64QAM 4
2 46200000 37.020599 5120 KSym/sec 64QAM 3
3 53700000 37.020599 5120 KSym/sec 64QAM 2
4 60300000 37.020599 5120 KSym/sec 64QAM 1


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0

General Configuration
Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
87dsfd;kfoA,.iyewrkldJKDH


Primary Downstream Service Flow
SFID
11784
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0


Primary Upstream Service Flow
SFID
11783
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort

Network Log
Time Priority Description
Thu 01/01/1970 00:01:24 4 Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 02/12/2020 14:25:42 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 02/12/2020 14:26:16 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 02/12/2020 14:37:55 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 05/12/2020 19:13:25 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 05/12/2020 19:13:25 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 08/12/2020 23:38:56 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 09/12/2020 07:13:26 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 09/12/2020 07:13:26 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 09/12/2020 15:27:05 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 09/12/2020 15:27:39 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 09/12/2020 15:39:20 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 10/12/2020 03:20:58 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 10/12/2020 17:15:55 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 10/12/2020 17:16:32 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 10/12/2020 17:28:11 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/12/2020 00:50:33 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/12/2020 12:14:36 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/12/2020 12:14:36 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 14/12/2020 21:08:38 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 16/12/2020 16:14:03 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 16/12/2020 16:14:03 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 19/12/2020 19:18:16 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 20/12/2020 04:14:03 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 20/12/2020 04:14:03 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 20/12/2020 23:34:21 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 20/12/2020 23:34:45 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 20/12/2020 23:46:37 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 21/12/2020 21:51:33 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 24/12/2020 01:54:09 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 24/12/2020 01:54:09 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 25/12/2020 15:39:15 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 27/12/2020 09:34:10 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 27/12/2020 09:34:10 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 30/12/2020 21:34:10 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 30/12/2020 21:34:10 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 01/01/2021 16:20:14 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 01/01/2021 16:20:28 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 01/01/2021 16:32:29 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 03/01/2021 13:56:44 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 03/01/2021 13:57:05 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 03/01/2021 14:02:23 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 03/01/2021 14:02:39 6 DS profile assignment change. DS Chan ID: 159; Previous Profile: ; New Profile: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 03/01/2021 14:14:39 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 05/01/2021 17:05:27 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 07/01/2021 00:18:13 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 07/01/2021 00:18:13 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 12:18:14 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 10/01/2021 12:18:14 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

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Tazz
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Re: Gig1 Latency issues Bracknell in the evenings

No reply for virgin I see clearly dont care at all!!!

Getting worse now and US going down to 16QAM

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700000 37.020599 5120 KSym/sec 64QAM 2
2 39400000 36.770599 5120 KSym/sec 64QAM 4
3 46200000 36.770599 5120 KSym/sec 64QAM 3
4 60300000 36.770599 5120 KSym/sec 16QAM 1
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Tazz
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Re: Gig1 Latency issues Bracknell in the evenings

Still bad most evenings and no reply from support after 4 months!!!!! Just comes to show they are happy taking the money but could not give a dam about delivering a service no matter what package you are on....

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a7c496a0cdf4ecd1793b3ead83b8bf31c389956e-25-02-2021
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Jodi_S
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Message 9 of 86
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Re: Gig1 Latency issues Bracknell in the evenings

Hi Tazz,

 

Thanks for posting on our community forums. Apologies for the late reply, and that you feel that you have not had any support form our team regarding your issues with your internet services.

 

Remotely looking from our end with the details you have provided from your community profile we are having  difficulty retrieving any data? Can we ask if you have recently rebooted your hub as its showing offline?

 

If so can you let us know when your back on and we can run the diagnostics from our end again?

 

Kind regards Jodi

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Tazz
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Message 10 of 86
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Re: Gig1 Latency issues Bracknell in the evenings

System up time : 32 days 0h:55m:28s
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