I have recently started getting a lot of latency issues in the evenings when playing online games. My think broadband graph is showing some major spikes and speed tests show slow upload. Please can this be looked into by a member of the team. Gig1 is not cheap and I don't expect to be getting these issues for a premium package.
Can you go to 192.168.0.1 and then sign in, go to Advanced and choose Show Router Status, then copy and paste the Downstream, Upstream and Network Logs results in here? Any Mac IDs will be automatically censored by the forum software so no need to manually do so 🙂
** I work for VirginMedia but all opinions posted here are my own.
@Aaron2Any ... IDs will be automatically censored by the forum software so no need to manually do so
So long as you copy and paste as text.
If you post screenshots, then the forum software can't redact addresses, the resulting image is unreadable mush due to loss of image resolution, images containing addresses are (rightly) blocked by the moderators....and we don't help people who post screenshots simply because we're brutal and unforgiving.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Good to see no response from Virgin staff as normal... Slow uploads again with packet loss and lagging in games again... Not quite what you should expect from a premium 1Gb internet service... Stats seem fine to me and it is clearly upload overload in the area. Speed tests most of the time when issues happen download is fine upload is a few meg if lucky....
Back to BT for a decent gaming experience I think...
Still bad most evenings and no reply from support after 4 months!!!!! Just comes to show they are happy taking the money but could not give a dam about delivering a service no matter what package you are on....
Thanks for posting on our community forums. Apologies for the late reply, and that you feel that you have not had any support form our team regarding your issues with your internet services.
Remotely looking from our end with the details you have provided from your community profile we are having difficulty retrieving any data? Can we ask if you have recently rebooted your hub as its showing offline?
If so can you let us know when your back on and we can run the diagnostics from our end again?