Gig1 Install - Speed Issue

[MartinEbner]

Hi All,

I recently upgraded to Ultimate Volt and the Gig1 Fibre has thus far been underwhelming and is significantly lower than my M600 performance. I am using a wired connection and I am currently reporting these speeds:

Ping:  15ms
Download: 90.77Mbps
Upload:  52.45Mpbs

I include an overview of my network status:

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	wrkldJKDHSUBsgvca69834ncxv987

Primary Downstream Service Flow

SFID	29938
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	29937
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	bestEffort

A few things to note:-

• I have Cat7 Ethernet Cable which delivered my full speeds on M600.
• I have a Hub4.
• I have performed several hard resets with the pin and also instruction via the admin portal.
• I have contacted Virgin Media by telephone and they continue to push 'config files' but none has resolved the issue.

Can someone from the Virgin Media Community provide some guidance, please?

Thanks in advance!

[Z92]

Do you have a broadband quality monitor link?

[MartinEbner]

Hi Z92,

I have set one up this morning. A little miffed that I need to do this, less than a week into the new agreement(!) I will report my findings back though when the data begins to emerge.

Thanks.

[MartinEbner]

Hi,

Can anyone help, please? Is a Virgin Media rep available on the forum?

Quality Monitor:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c085484dea1dc684e2dde289be44c38b8eda9d8c

[Queb]

You're still showing on 500mbit 

Max Traffic Rate

55000270

Try rebooting the hub

[MartinEbner]

Thanks for your reply. Is the downstream profile correct? I will reboot and report back.

Edit: No change following reboot with the exception of a new config has been pushed. Sadly, this has not has resulted in a 67mbps performance on the latest speed test - worse than before.

Config Log:
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[carl_pearce]

---

@Queb wrote:

You're still showing on 500mbit 

Max Traffic Rate

55000270

Try rebooting the hub

---

This is incorrect information, the above is your upstream config!

Primary Downstream Service Flow

SFID	29938
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

If you log into your HUB and access the 'Connected Devices' section what speed does your wired device show as connected at?

[Zak_M]

Good morning @MartinEbner, 

Welcome to the forums & thank you for taking the time to post. 

I have managed to locate your account & I can see that you are currently having issues with an SNR outage in your area, this is due to be resolved on the 25/01/21. 

Kind regards,

Zak_M

[MartinEbner]

This remains unresolved.

[Kain_W]

Hi MartinEbner,

Thanks for posting and welcome back to the community!

From checking our services it does seem that the outage has been lifted.

However the are some readings that still need to be addressed. 

I've sent you a PM to discuss further. 

Thanks,